Business Details
38 Years
experience
Emergency
services
Your Trusted Insurance Partner in Santa Ana, CA
Peggy Bates has been serving the Orange County community since 1988, providing comprehensive insurance solutions with over 51 years of combined industry experience. Our team prioritizes personalized service, leveraging deep local knowledge to address the unique risks faced by residents and businesses. We offer tailored coverage options for auto, home, life, health, and business insurance, supported by a commitment to staying current with industry developments.Our agency has earned prestigious accolades, including the Legion of Honor and Golden Triangle Qualifiers, reflecting our dedication to exceptional service. With 24/7 availability for emergencies and appointments, we ensure clients receive reliable, timely support whenever needed.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Business Insurance
Health Insurance
Pet Insurance
Renters Insurance
Condo Insurance
Banking Products
Annuities
Details
- Year established: 1988
Highlights and features
- Over 51 years of experience in the insurance industry
- Personalized insurance solutions tailored to your needs
- Deep understanding of Orange County's unique insurance requirements
- 24/7 availability for emergencies and appointments
- Comprehensive coverage options for auto, home, life, and business
What people say
Exceptional service
Knowledgeable staff
Personalized attention
Quick and easy process
Friendly team
Services
Auto Insurance
Our auto insurance policies provide comprehensive protection for daily commutes and weekend adventures. We offer customizable coverage options to safeguard against accidents, theft, and natural disasters while ensuring compliance with California's minimum requirements. Our team helps clients balance premium costs with adequate protection through discounts for safe driving records and bundled policies.
Homeowners Insurance
Homeowners insurance solutions protect your Santa Ana property against fire, theft, and natural disasters like earthquakes. We provide coverage for both dwelling structures and personal belongings while offering additional protections for high-value items. Our policies include liability coverage for accidents occurring on your property and additional living expenses if displacement occurs due to covered events.
Life Insurance
Life insurance policies ensure financial security for loved ones after your passing. We offer term and permanent life insurance options with customizable death benefits to cover final expenses, mortgage payments, or future educational costs. Our advisors help clients determine appropriate coverage amounts based on family needs and financial obligations.
Business Insurance
Business insurance protects Orange County companies against operational risks through customizable commercial packages. We offer general liability, property damage, and business interruption coverage while providing specialized protections for industry-specific risks. Our solutions help businesses maintain continuity during unexpected events and meet contractual insurance requirements with certificates of liability.
Health Insurance
Health insurance plans provide financial protection against medical expenses while ensuring access to quality healthcare services. We offer individual and family coverage options that balance premium costs with deductible levels and network availability. Our advisors help clients navigate plan selections to match their specific healthcare needs and budgetary constraints.
People
Peggy Bates
Insurance Agent
With 51 years in the insurance industry, Peggy Bates has served Orange County residents since 1988. She holds the CA-0742078 license and has earned State Farm's highest honors, including the Legion of Honor. Her expertise spans all insurance products, focusing on personalized client solutions.
Angie Gonzalez
Office Representative
Fluent in Spanish, Angie Gonzalez brings extensive insurance knowledge to our team. She specializes in helping clients find suitable coverage options while providing exceptional customer service. With years of experience, she ensures clients receive personalized attention during the insurance process.
Andy Serrato-Mandujano
Customer Service Representative
Andy Serrato-Mandujano offers dedicated customer support with attention to detail. He assists clients with insurance inquiries and policy management while maintaining a commitment to client satisfaction. His background in service ensures clear communication throughout the insurance process.
Gina Madas
Licensed Team Member
Licensed with number 0F60253, Gina Madas contributes to our team's expertise in insurance solutions. She works collaboratively to address client needs while maintaining professional standards. Her experience enhances our ability to serve the Orange County community effectively.
Angie Aguirre
Office Manager
As office manager with license 0B80560, Angie Aguirre oversees daily operations while providing notary services. She ensures smooth office functioning and client support, combining organizational skills with insurance industry knowledge to enhance client experiences.
Questions
What insurance products do you offer?
We provide auto, home, life, health, pet, business, renters, condo, recreational vehicle, and boat insurance, along with banking products and annuities.
How can I get a personalized insurance quote?
Visit our website to start a personalized quote or contact us directly at (714) 543-0422 to discuss your specific needs with our experienced team.
Do you offer 24/7 insurance support?
Yes, we provide 24-hour contact availability for emergencies and offer virtual meetings by appointment at your convenience.
Can I manage insurance policies online?
While policy changes require direct contact with our licensed representatives, we offer online resources for claims filing, payments, and account management.
How do insurance claims work?
Report claims through our website or contact us directly. Our team guides you through documentation requirements and works to resolve claims efficiently while keeping you informed throughout the process.
Do you serve Spanish-speaking clients?
Yes, our team includes Spanish-fluent representatives who provide complete insurance assistance in both English and Spanish for all client needs.
