Business Details
45 Years
experience
Emergency
services
Trusted Insurance Adjusting & Appraisal Services Nationwide
Founded in 1981, The Doan Group has grown from a local auto appraisal service in Buffalo, NY, into a nationwide network of claims experts. Our commitment to professional standards and core principles of fairness and quality has earned us a reputation for excellence. We specialize in auto, specialty vehicle, heavy equipment, and property claims, offering both field and desk adjusting services for daily and catastrophic events. Acquired by Woodland Capital Holdings in 2020, we continue to invest in technology and expertise to streamline claims processes for carriers and policyholders.Our local market experts ensure efficient, accurate resolutions tailored to regional needs. With over four decades of experience, we provide scalable solutions that reduce cycle time, minimize supplements, and enhance customer satisfaction. Our specialized teams handle niche areas such as oil and energy equipment, subrogation, and total loss claims. Licensed in all 50 states, we offer flexible support to manage fluctuating claims volumes. Our mission remains unchanged: deliver expert, reliable service that meets the evolving demands of the insurance industry.
Services
Auto Claims
Property Adjusting
Heavy Equipment Claims
Specialty Vehicle Appraisal
Desktop Adjusting
Details
- Year established: 1981
Highlights and features
- We offer 40+ years of experience in insurance appraisal and adjusting services.
- Our nationwide network includes local market experts for efficient claim resolution.
- We handle specialized claims including heavy equipment, oil/energy, and subrogation.
- Our licensed desk adjusters support all 50 states during peak claim volumes.
- We guarantee rapid response for catastrophic and emergency claims nationwide.
Services
Auto Claims
We provide comprehensive auto appraisal and adjusting services for personal and commercial vehicles, including minor collisions and total loss claims. Our trained appraisers identify hidden damages to reduce supplements and cycle time. Licensed in all 50 states, we ensure fast, accurate resolutions for daily and catastrophic claims.
Property Adjusting
Our residential and commercial property adjusting services cover routine and catastrophic damage. Local market experts assess storm, fire, and structural damage to expedite policyholder recovery. We prioritize accuracy and efficiency to minimize loss costs while restoring properties to pre-loss condition.
Heavy Equipment Claims
Specialized appraisal and adjusting for construction, agricultural, and industrial equipment. Our team handles complex claims for cranes, harvesters, and oilfield machinery. We streamline processes to reduce downtime and costs while ensuring precise damage assessments for large-scale equipment.
Specialty Adjusting
Expert adjusting for unique claims including subrogation, marine, aviation, and fuel sample analysis. Our trained specialists handle municipal, rental fleet, and energy sector claims. We provide white-label services and technical expertise to support carrier-specific needs.
Desktop Adjusting
Licensed desk adjusters manage auto, property, and equipment claims across all 50 states. Our virtual support scales with seasonal or catastrophic demand surges. We integrate with carrier systems to maintain consistent service quality while reducing operational overhead.
Questions
What types of insurance claims does The The Doan Group Group handle?
We handle auto, property, heavy equipment, specialty vehicle, and subrogation claims, including catastrophic events.
Do you provide nationwide service?
Yes, we operate nationwide with local market experts in all 50 states.
How do you handle emergency claims?
Our catastrophe response team deploys rapidly for storm, flood, and large-scale incidents.
Can you support high-volume claims processing?
Our licensed desk adjusters scale operations during peak periods or major weather events.
Are specialty vehicle claims handled differently?
Yes, trained specialists manage RVs, boats, aircraft, and other non-traditional vehicles.
Do you offer franchise opportunities?
We provide appraisal franchise options with training and support for local market ownership.
