Business Details
Emergency
services
Expert Insurance Claim Advocacy in Houston
At Crossroads Insurance Recovery Advocates, we prioritize our clients by offering expert public adjusting services to ensure fair insurance claim settlements. Our team of licensed professionals, including IICRC-certified specialists, works exclusively for policyholders to navigate complex insurance processes. With decades of combined experience in property damage recovery, we provide fiduciary representation, meticulous documentation, and strategic advocacy to maximize compensation for fire, water, hail, hurricane, and tornado damage.Our services include claims management, contents inventory, pricing analysis, and structural damage assessment, supported by a quality control system to ensure efficient resolution. We serve residential and commercial clients across Texas, Oklahoma, and Georgia, operating 24/7 to provide timely assistance during emergencies.
Services
Public Adjuster Services
Contents Inventory
Structural Damage Assessment
Insurance Claim Negotiation
Emergency Response
Highlights and features
- We provide 24/7 emergency claim assistance for property damage recovery
- Our team includes IICRC-certified contents specialists and licensed public adjusters
- We operate as your fiduciary agent with no conflict of interest
- Six consecutive BBB Excellence Award winner in Houston
- Specialized expertise in complex commercial and residential insurance claims
Associations and certifications
- IICRC
- Texas Department of Insurance
What people say
Smoothly and well
Professional and knowledgeable
Recovered faster
Pleased with process
Amazing experience
Services
Public Adjuster Services
Our licensed public adjusters serve as fiduciary agents for policyholders, managing insurance claims for property damage. We handle documentation, negotiation, and settlement processes to ensure fair compensation. Our team works exclusively for clients, not insurance companies, providing expert representation throughout the claims process.
Contents Inventory
IICRC-certified specialists conduct detailed inventories of damaged personal property, documenting item specifics and determining fair market values. We ensure accurate compensation for lost or damaged belongings through meticulous documentation and valuation processes.
Structural Damage Assessment
Professional estimators assess structural damage extent and calculate repair costs. Our team creates detailed documentation for insurance claims, negotiating with carriers to ensure comprehensive coverage for building repairs and reconstruction needs.
Emergency Response
We provide immediate assistance for urgent insurance claims, offering 24/7 support to address property damage emergencies. Our rapid response team helps preserve evidence and initiate the claims process during critical post-loss periods.
Commercial Claims
Specialized services for commercial property damage claims handle complex business insurance needs. We manage large-scale losses for retail centers and commercial properties, ensuring proper documentation and negotiation for business interruption coverage.
People
Dale Terry
President & CEO
Third-generation insurance professional with 20+ hurricane deployments and 30+ flood events experience. Leads Texas' fastest-growing public adjusting firm while maintaining active field involvement.
John Terry
Chief Operating Officer
Seven years of public adjusting experience with expertise in operational leadership and AI-powered claims processing. Oversees daily operations and regulatory compliance for the firm.
Maddie Ludwig
Contents Manager
Eight years of public adjusting experience specializing in personal property claims. Manages contents department operations and negotiates fair settlements for damaged items.
Deidra Muchmore
Sales Manager
17 years of insurance industry experience including commercial claims adjusting and mitigation. Holds bachelor's degree in law enforcement and manages client relationships.
Savanna Faulkner
Licensed Public Adjuster
Combines medical aesthetics background with insurance expertise. Pursuing IICRC Fire & Smoke Restoration Technician certification while serving Houston area clients.
Questions
What is a public adjuster?
A public adjuster is a licensed professional who represents policyholders in insurance claims, ensuring fair compensation while adhering to legal fiduciary standards.
Why hire Crossroads immediately after property damage?
Immediate representation preserves evidence, prevents undervaluation, and ensures proper documentation for maximum claim recovery.
What types of damage do you handle?
We specialize in fire, water, hail, hurricane, and tornado damage claims for residential and commercial properties.
How does Crossroads differ from insurance company adjusters?
We work exclusively for policyholders as fiduciaries, while insurance adjusters represent carrier interests by law.
What areas do you serve?
We operate statewide in Texas, Oklahoma, and Georgia with rapid response capabilities for major loss events.
