Business Details
Your Trusted Insurance Partner in East Texas
At Nolen Agency, we are committed to providing personalized insurance solutions tailored to the unique needs of East Texas residents and businesses. As an independent agency, we work with over 100 top-rated insurance carriers to ensure our clients receive comprehensive coverage at competitive rates. Our team of experienced professionals takes the time to understand each client's specific circumstances, offering customized protection plans for homes, vehicles, commercial properties, and more.We pride ourselves on building long-term relationships through transparent communication, annual policy reviews, and dedicated support before and after claims. With offices in Chandler and Athens, Texas, our local expertise and community-focused approach set us apart from national carriers. Our mission is to simplify the insurance process while delivering exceptional service that prioritizes client needs above all else.
Services
Auto Insurance
Home Insurance
Commercial Insurance
Life Insurance
Farm and Ranch Insurance
RV Insurance
ATV Insurance
Umbrella Insurance
Workers Compensation
Mobile Home Insurance
Highlights and features
- Independently owned agency offering unbiased insurance solutions
- Access to over 100 insurance carriers for competitive pricing
- Personalized service with annual policy reviews
- Local East Texas expertise in risk management
- Dedicated agents committed to long-term client relationships
What people say
Fast service
Great price
Very accommodating
Great team
Great service before and after the sale
Services
Auto Insurance
We provide comprehensive auto insurance solutions protecting drivers against liability, collision, and comprehensive risks. Our policies include medical payments, uninsured motorist coverage, and customizable options to meet individual needs. With access to multiple carriers, we help clients find optimal coverage at competitive rates while ensuring compliance with Texas insurance requirements.
Home Insurance
Our home insurance policies safeguard properties against damage from wind, fire, hail, and other natural disasters. We offer customizable coverage options for homeowners, including protection for personal belongings, liability coverage, and additional living expenses during repairs. Our agents help clients understand policy details and select appropriate coverage limits based on their property's value and specific risks in East Texas.
Commercial Insurance
We specialize in commercial insurance solutions that protect businesses from property loss, liability claims, and operational disruptions. Our offerings include general liability, property insurance, and industry-specific coverage options. By working with multiple carriers, we help business owners find comprehensive protection tailored to their industry needs while providing ongoing support for policy management and claims processing.
Life Insurance
Our life insurance products provide financial protection for families and dependents in the event of unexpected loss. We offer term and permanent life insurance options to meet different budgetary and coverage needs. Our agents help clients understand policy features, determine appropriate coverage amounts, and select plans that align with their long-term financial goals and family protection requirements.
Farm and Ranch Insurance
We provide specialized insurance solutions for farm and ranch operations covering property damage, liability risks, and equipment protection. Our policies address unique agricultural needs including crop protection, livestock coverage, and machinery insurance. With local expertise in East Texas farming conditions, we help agricultural businesses manage risks while ensuring compliance with industry-specific insurance requirements.
People
Kim Nolen
President
With six years as a former captive agent, Kim Nolen leverages extensive insurance experience to provide independent solutions. She focuses on personalized service, helping clients find optimal coverage from multiple carriers while prioritizing community needs in East Texas.
Heath Ponder
Managing Agent
A UT Tyler graduate, Heath Ponder brings deep East Texas roots to insurance services. He specializes in property and casualty coverage while maintaining strong community ties through local involvement and personalized client relationships in Athens.
Jody Nolen
Insurance Agent
Former business owner Jody Nolen offers 20+ years of customer service experience. She focuses on health, life, and supplemental insurance while providing attentive, detail-oriented service to clients in a friendly and professional manner.
Randy Nolen
CEO
With over 25 years of small business ownership experience, Randy Nolen leads marketing and operations. He champions traditional customer service values while building a community-focused agency that prioritizes client needs and local employment.
Questions
What types of insurance do you offer?
We offer auto, home, life, health, commercial, farm/ranch, RV, ATV, boat, umbrella, workers' compensation, and mobile home insurance through multiple carriers.
Are you a local Texas agency?
Yes, we have offices in Chandler and Athens, Texas, and specialize in insurance solutions for East Texas residents and businesses.
How do you help find better insurance rates?
As an independent agency, we compare quotes from over 100 carriers to help you find quality coverage at competitive prices.
Do you offer policy reviews?
We provide annual policy reviews to ensure your coverage remains appropriate and up-to-date with your current needs and circumstances.
Can I manage policies online?
Yes, our upcoming mobile app will allow policy management, claims filing, and payments through convenient digital tools.
What sets you apart from other agencies?
We combine local expertise with access to multiple carriers, offering personalized service from community-based agents who understand East Texas insurance needs.
