Business Details
50+ Years
experience
Your Trusted Independent Insurance Agency in Greenfield, MA
Established in 1925, Albert B Allen Insurance Agency has served Franklin County and surrounding areas for over a century. As an independent insurance agency, we represent multiple companies to provide tailored solutions for personal and commercial insurance needs. Our team prioritizes ethical standards, competitive pricing, and comprehensive coverage options for homeowners, auto owners, and businesses. We offer specialized policies for unique assets like collector vehicles and vacant properties while maintaining accessibility through in-person, phone, and digital services. Our staff includes licensed professionals with decades of combined experience in risk assessment and claims management.We emphasize ongoing policy reviews to adapt to clients' evolving needs and provide one-stop shopping for diverse insurance products. Our commitment to community ties and personalized service distinguishes us from captive agents and online-only providers. We maintain transparent communication channels through multiple contact methods and operate during regular business hours with emergency support options. Our agency's longevity reflects our dedication to matching clients with optimal insurance value from various providers.
Services
Auto Insurance
Homeowners Insurance
Commercial Insurance
Business Liability
Rental Property Insurance
Umbrella Liability
Flood Insurance
Workers' Compensation
Details
- Year established: 1925
Highlights and features
- We offer independent agency access to multiple insurance providers
- Our team includes licensed professionals with decades of local experience
- We provide tailored coverage for unique assets like collector vehicles
- We maintain transparent pricing with no hidden fees
- We offer both in-person and digital insurance management options
Services
Auto Insurance
Our auto insurance policies protect vehicles against damage, liability, and uninsured motorists. We offer coverage for standard vehicles, motorcycles, and specialty collector cars. Policies include options for collision, comprehensive, and roadside assistance coverage tailored to individual driving needs.
Homeowners Insurance
We provide comprehensive homeowners insurance covering property damage, personal liability, and additional living expenses. Our policies protect against common risks like fire, theft, and weather damage while offering specialized coverage for vacant homes and seasonal properties.
Commercial Insurance
Our commercial insurance solutions protect businesses from industry-specific risks. Coverage includes property damage, liability protection, workers' compensation, and specialized policies for auto repair shops and professional liability. We tailor packages to match each business's unique operational needs.
Umbrella Liability
Umbrella liability policies provide additional protection beyond standard insurance limits. These policies cover personal and business-related liability claims, offering financial security against major lawsuits or catastrophic events that exceed primary policy coverage amounts.
Flood Insurance
We offer flood insurance policies through the National Flood Insurance Program. These policies cover property damage from flooding events, which standard homeowners and commercial policies typically exclude. Coverage includes structural components and personal property in flood-prone areas.
People
Brock Hines
President, Notary Public
Brock Hines, CIC, CISR, leads the agency as President with over 25 years of insurance experience. He specializes in commercial risk management and maintains notary public credentials to assist clients with document verification needs.
Jeanne Deneault
Office Manager
Jeanne Deneault, CISR, manages daily operations as Office Manager. With extensive knowledge of insurance systems, she ensures efficient policy administration and coordinates the agency's customer service team to maintain high client satisfaction standards.
Donna Childs
Accounting
Donna Childs handles financial operations as the agency's accountant. She manages premium payments, billing processes, and financial reporting while maintaining compliance with insurance industry accounting standards and regulatory requirements.
Laurie Hines
Customer Service Representative
Laurie Hines serves as Customer Service Representative, assisting clients with policy inquiries and claims processing. She provides personalized support for insurance needs while maintaining detailed records of client interactions and service requests.
Questions
What types of insurance do you offer?
We offer personal insurance (auto, home, renters, specialty vehicles) and commercial insurance (business liability, workers' compensation, commercial property) with specialized options like flood and umbrella policies.
Why choose an independent agency?
As an independent agency, we access multiple insurance providers to find competitive rates and tailored coverage options that captive agents cannot offer through their single-company affiliations.
How do I file a claim?
Contact our office directly for claim assistance or use online claim portals from partnered insurers like MAPFRE, Quincy Mutual, and Foremost through our website's claims section.
Do you offer payment plans?
We provide flexible billing options including installment plans for most insurance products. Payment methods available include check, electronic funds transfer, and credit card transactions.
Are you available outside business hours?
Our office operates Monday-Thursday 8:30 AM-4:30 PM and Friday 8:30 AM-3:00 PM. Emergency claim assistance is available through insurer 24/7 claim lines listed on our website.
