Business Details
21 Years
experience
Emergency
services
Your Trusted Insurance Partner in Wyalusing, PA
Keystone National Insurance has prioritized customer needs since our founding in 2005. Our commitment to personalized attention and excellence has driven our growth as part of Mutual Capital Group, earning us an A (Excellent) rating from A.M. Best. We specialize in farm, business, and home insurance, combining industry expertise with a focus on underserved markets. Our team of professionals, including experienced underwriters and adjusters, ensures comprehensive coverage and efficient claims resolution. We maintain transparency through clear communication and multiple billing options, including paperless delivery.With headquarters in Pennsylvania and a network of independent agents, we serve clients across diverse industries. Our leadership team brings decades of combined experience in property and casualty insurance. We adhere to strict ethical standards, maintaining security protocols to protect client information. Our innovative approach balances traditional values with modern solutions, ensuring long-term client satisfaction.
Services
Farm Insurance
Business Insurance
Home Insurance
Claims Settlement
Billing Services
Details
- Year established: 2005
Highlights and features
- We have over 18 years of experience in property and casualty insurance.
- Our team includes certified professionals with specialized agricultural insurance expertise.
- We maintain an A (Excellent) rating from A.M. Best for financial strength.
- Our 24/7 emergency claims service ensures immediate assistance when needed.
- We offer customized insurance solutions for underserved specialty businesses.
Associations and certifications
- A.M. Best
Services
Farm Insurance
We provide comprehensive protection for agricultural operations of all sizes. Our policies cover crops, livestock, equipment, and farm structures against natural disasters and other risks. With specialized knowledge from our farming founders, we offer tailored solutions that protect both large-scale operations and hobby farms.
Business Insurance
Our commercial insurance products safeguard businesses from start-ups to established corporations. We specialize in unique risk profiles and underserved markets, offering policies that protect physical assets, liability exposures, and operational continuity. Our underwriters work closely with clients to understand their specific needs.
Home Insurance
We offer customizable home insurance solutions for primary residences, vacation properties, and rental units. Our policies protect against damage to structures and personal belongings while providing liability coverage. Affordable packages include options for both traditional and newly constructed homes.
Claims Settlement
Our claims process combines professional adjusters with direct client communication. Available 24/7 through multiple reporting channels, we ensure timely resolution while maintaining transparency throughout the settlement process. Both in-house and independent adjusters follow strict contractual guidelines.
Billing Services
We provide flexible payment options including automatic recurring payments and multiple billing plans. Our paperless system offers secure online access to policy documents and statements. Customers can manage accounts through our portal or contact dedicated billing support for assistance.
People
Reiner Mauer
President/Chief Executive Officer
With extensive leadership experience in the insurance industry, Reiner Mauer directs strategic operations while maintaining focus on customer-centric service delivery across the organization.
John Pelka
Chief Underwriting Officer
John Pelka oversees risk assessment and policy development, leveraging deep expertise in commercial insurance to create tailored solutions for business clients across various industries.
Aaron Welles
Chief Operating Officer
Aaron Welles manages day-to-day operations, ensuring efficient service delivery while implementing process improvements that enhance customer experience and operational effectiveness.
Alexis Muench
Chief Financial Officer/Treasurer
Alexis Muench directs financial strategy and reporting, maintaining fiscal responsibility while supporting long-term growth initiatives through sound financial management practices.
Daniel Borges
Chief Information Officer
Daniel Borges leads technology infrastructure development, implementing secure digital solutions that protect client data while improving accessibility through modern insurance technology platforms.
Questions
How do I change my billing plan?
Contact your independent agent or reach out to our billing support team at 888.632.0013 for assistance with modifying your payment plan.
What payment methods do you accept?
We accept payments through EFT, Visa, Mastercard, and Discover. Our customer portal allows online payments matching your current billing plan.
How does paperless delivery work?
Paperless enrollment provides email notifications when documents are available in our customer portal, though legal notices still require postal delivery as mandated by law.
How do I report an emergency claim?
Call 570.746.9545 outside regular business hours, weekends, or holidays for emergency claims assistance through our 24/7 claims reporting system.
What areas do you serve?
While headquartered in Pennsylvania, we serve clients nationwide through our network of independent agents and direct distribution channels.
