Business Details
39 Years
experience
Emergency
services
Your Trusted Insurance Partner in New Hartford, NY
Established in 1987, the Paul Chapman Insurance Agency has served the New Hartford community for over 35 years. Our agency was founded on the principle of providing personalized insurance solutions tailored to each client's unique needs. With a combined experience of over 100 years among our core team members, we bring deep industry knowledge to every consultation. Our services span personal and commercial insurance, including specialized coverage for recreational vehicles, business auto policies, and comprehensive liability protection. We maintain active partnerships with major carriers like Liberty Mutual, Safeco, and Travelers to ensure competitive options for our clients.Our team holds multiple professional designations, including CISR certification, and we maintain notary public services for client convenience. We prioritize face-to-face consultations while offering digital tools for policy management and payments. Our agency's longevity reflects our commitment to building lasting relationships through transparent advice and responsive claims support. Community involvement remains central to our values, with team members actively participating in local boards and volunteer initiatives. This combination of experience, service diversity, and community focus continues to make us a trusted insurance partner in central New York.
Services
Auto Insurance
Home Insurance
Umbrella Insurance
Commercial Insurance
General Liability
Workers Compensation
Surety Bonds
Cyber Liability
Inland Marine
Business Owner's Policy
Details
- Year established: 1987
Highlights and features
- 35+ years of local insurance expertise
- Personalized coverage recommendations
- Experienced team with industry certifications
- Access to major insurance carriers
- 24/7 emergency claims support
What people say
Personalized service
Knowledgeable staff
Responsive claims support
Decades of experience
Comprehensive coverage
Services
Auto Insurance
Protect your vehicle with comprehensive auto insurance coverage tailored to your driving needs. We offer policies that include liability protection, collision coverage, and uninsured motorist options. Our experienced agents help you navigate coverage choices to find affordable protection that meets New York state requirements while safeguarding your investment.
Home Insurance
Secure your home with customized property insurance solutions that protect against common risks. Our policies cover structural damage, personal belongings, and liability protection for homeowners. We offer specialized coverage options for unique needs and work with multiple carriers to ensure competitive rates for both standard and high-value properties.
Commercial Insurance
Comprehensive protection for businesses of all sizes with tailored commercial insurance packages. We offer general liability, property coverage, and specialized policies including cyber liability and workers' compensation. Our agents help businesses create customized risk management strategies that protect assets while meeting industry-specific regulatory requirements.
Umbrella Insurance
Enhance your existing liability coverage with umbrella insurance policies that provide additional protection. This supplemental coverage extends beyond auto, home, or commercial policies to protect against major claims. We help individuals and businesses assess their risk exposure and implement appropriate umbrella coverage limits.
Workers Compensation
Mandatory coverage for New York businesses that protects employees and employers in case of work-related injuries. Our policies cover medical expenses and lost wages while protecting businesses from potential lawsuits. We assist employers with compliance requirements and help navigate the claims process efficiently.
People
Paul Chapman
President
Licensed agent with 35+ years of insurance experience. Founded the agency in 1987 after working in the industry since the 1970s. Holds property, casualty, and life insurance licenses. Active SU sports fan and community volunteer.
Pam Rejman
Commercial Account Manager
Licensed broker with 40+ years in insurance. Joined the agency in 1990 after starting her career in 1980. Holds an Associate's Degree from MVCC. Specializes in commercial lines and notary services. Active in local community organizations.
Lynn Surprenant
Personal Account Manager
Licensed broker with CISR certification. Has worked in insurance since 1985 and joined the agency in 1989. Holds an Associate's Degree from MVCC. Active community volunteer and local board member.
Jordan Keller
Insurance Producer
Licensed agent specializing in personal and commercial lines. Joined the agency in 2003 after earning a Business Management degree from SUNYIT. Handles policy placements and client consultations for both individual and business clients.
Questions
What types of insurance do you offer?
We provide personal insurance (auto, home, umbrella) and commercial insurance (general liability, workers' compensation, cyber liability, and more) for businesses and individuals in central New York.
How do you personalize insurance coverage?
Our agents conduct detailed consultations to understand your specific needs, then recommend customized coverage options from our network of major carriers to create the best protection plan for your situation.
Do you handle insurance claims?
While carriers process claims, we provide 24/7 emergency support to initiate claims and guide you through the process, working as your advocate with insurance companies throughout resolution.
Can I make insurance payments online?
Yes, we offer online payment options through our carrier partners. You can register for accounts to pay bills, check claim status, and access policy documents digitally.
Do you serve businesses outside New Hartford?
We primarily serve businesses in central New York including Utica, Marcy, and surrounding areas, providing commercial insurance solutions tailored to regional business needs and regulations.
