Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in Olean, NY
Hedley Brook Agency has been a trusted provider of personalized insurance solutions since 1928, serving families and businesses across Western New York State. As a family-owned and operated independent agency, we prioritize client relationships over policies, offering tailored coverage through partnerships with top-tier insurance carriers. Our team of licensed professionals brings decades of combined experience in auto, homeowner's, business, life, and disability insurance, ensuring clients receive comprehensive protection that evolves with their needs.We maintain a commitment to ethical practices, continuous education, and community engagement, reflecting our belief that true service requires real people dedicated to safeguarding what matters most to our clients.
Services
Auto Insurance
Homeowner's Insurance
Business Insurance
Life Insurance
Disability Insurance
Details
- Year established: 1928
Highlights and features
- We offer three generations of local insurance expertise since 1928
- Our independent agency provides options from multiple top-tier carriers
- We provide 24/7 services including emergency support and online account access
- Our licensed agents specialize in tailored coverage for Western New York risks
- We maintain industry-leading certifications and ongoing professional education
Associations and certifications
- Trusted Choice Agency
- Independent Insurance Agents & Brokers of New York
Services
Auto Insurance
We provide comprehensive auto insurance solutions for all driver types, from first-time drivers to classic car collectors. Our policies include liability coverage, collision protection, and multi-policy discounts while ensuring adequate protection against financial risks from accidents or property damage.
Homeowner's Insurance
Our homeowner's insurance offers tailored coverage for primary residences, rental properties, and specialty homes. Policies protect against structural damage, personal property loss, and liability claims while addressing unique risks like flood or earthquake coverage through additional riders.
Business Insurance
We specialize in commercial insurance packages for small businesses, including general liability, property protection, and workers' compensation. Our solutions address industry-specific risks for restaurants, contractors, auto repair shops, and professional service providers throughout Western New York.
Life Insurance
Our life insurance options provide financial protection for families through term, whole, and universal life policies. We help clients determine appropriate coverage amounts and types to ensure their loved ones' financial stability in case of unexpected loss.
Disability Insurance
We offer short-term and long-term disability insurance solutions that protect income during illness or injury. Policies help maintain financial stability by covering essential expenses when work absence occurs, with options for both individual and employer-sponsored coverage.
People
Scott Brook
President & Treasurer
Third-generation insurance professional with over 25 years of experience, Scott leads Hedley Brook Agency with a focus on personalized service and client advocacy. He holds the Certified Insurance Counselor designation and actively participates in industry education programs.
Rich W. Barie
Commercial Lines Broker
Licensed broker specializing in commercial insurance solutions with 15+ years of experience in risk management. Rich focuses on developing customized protection plans for businesses while maintaining relationships with multiple insurance carriers to secure optimal coverage.
Rene S. Hammond
Commercial Lines Broker
Experienced commercial insurance broker with expertise in business liability and property coverage. Rene works closely with clients to identify potential risks and implement comprehensive protection strategies tailored to their specific industry needs.
Erica L. Hatzell
Personal Lines Broker
Licensed personal lines specialist with a focus on auto and home insurance. Erica provides personalized coverage solutions while helping clients maximize available discounts and understand policy details for better protection decisions.
Althea L. Odom
Director of First Impressions
Licensed broker and client service director with over 20 years in insurance operations. Althea oversees client interactions and policy administration while maintaining a hands-on role in personal lines insurance consultations.
Questions
What types of insurance do you offer?
We provide auto, homeowner's, business, life, and disability insurance with specialized coverage options for unique needs like classic cars, commercial properties, and specialty businesses.
Why choose an independent agency?
As an independent agency, we offer multiple carrier options to find the best coverage and pricing for your specific needs rather than being limited to a single company's products.
How do I determine proper coverage amounts?
Our licensed agents conduct comprehensive risk assessments to recommend appropriate coverage levels based on your assets, lifestyle, and potential financial exposure.
What if I need assistance after hours?
We provide 24/7 emergency support through our on-call services and offer online account access for policy management at any time.
Do you offer multi-policy discounts?
Yes, we help clients maximize available discounts by bundling multiple insurance products through our partner carriers while maintaining comprehensive protection.
How are claims handled?
Our team guides you through the entire claims process, following up to ensure timely resolution while advocating for fair treatment from insurance carriers.
