Business Details
35 Years
experience
Emergency
services
Your Trusted Partner for Claims Management Solutions
Founded in 1991, Insurance Claims Adjusters (ICA) has established itself as a premier provider of comprehensive claims management solutions for personal and commercial losses. With a nationwide presence and a team of over 800 fully qualified professionals, we combine cutting-edge technology, hands-on management expertise, and a client-centric approach to deliver efficient, reliable results. Our proprietary software and mobile capabilities streamline claim processing from intake to resolution, ensuring transparency and accuracy at every stage. Backed by 30+ years of industry experience and a commitment to innovation, we specialize in tailored services including appraisal, catastrophe response, and third-party administration.Our team, comprising senior adjusters and certified commercial specialists, excels in handling complex claims across diverse industries and policy types. We prioritize rapid response, customizable service options, and rigorous quality assurance through re-inspection programs to prevent fraud and ensure client satisfaction. Headquartered in Charlotte, NC, and operating under Brown & Brown Insurance since 2013, we maintain robust compliance and coverage standards exceeding industry requirements. Our mission is to redefine excellence in claims management by merging technical expertise with empathetic service, supporting both insurers and policyholders during critical times of need.
Services
Claims Management
Appraisal Services
Catastrophe Response
Third Party Administration
Business Interruption Claims
Commercial Loss Adjustments
Personal Property Claims
REO Property Services
Training Programs
Re-inspection Services
Details
- Year established: 1991
Highlights and features
- We offer proprietary software for seamless claim tracking and reporting.
- Our team includes adjusters with over 300 years of combined industry experience.
- We provide 24/7 catastrophe response with nationwide coverage.
- Customizable service options tailored to specific client requirements.
- Rigorous re-inspection programs ensure quality assurance and fraud prevention.
Services
Claims Management
Our claims management solutions handle personal and commercial losses with precision, utilizing proprietary software and a nationwide network of experts. We streamline processes from intake to resolution, ensuring timely, accurate outcomes. Our approach combines technical expertise with empathetic service to meet insurer and policyholder needs.
Catastrophe Response
24/7 catastrophe response teams deploy rapidly to disaster zones, offering on-site support and proprietary tracking tools. We manage large-scale claims from hurricanes to wildfires, prioritizing speed and accuracy. Our experience ensures reliable recovery solutions during critical times of need.
Appraisal Services
We provide detailed appraisal services for structures, contents, and commercial properties using certified adjusters and advanced estimating platforms. Our accurate documentation supports fair settlements and subrogation identification. Services are available in-field, at client facilities, or via remote platforms.
Third Party Administration
Our third-party administration services offer full-program management with electronic data transfer and financial account oversight. We handle claims processing from intake to billing, reducing client workloads. Dedicated support covers auto, property, liability, and commercial lines.
Training Programs
We deliver tiered training programs for adjusters and clients, covering claim handling, software use, and industry best practices. Virtual and classroom options ensure continuous skill development. Our curriculum emphasizes efficiency, accuracy, and superior customer service standards.
Questions
What services does Insurance Claims Adjusters offer?
We specialize in claims management, appraisal services, catastrophe response, third-party administration, and training programs for personal and commercial losses.
How does ICA handle catastrophe claims?
Our 24/7 catastrophe team provides rapid response with dedicated field personnel, proprietary software, and on-site resource centers for efficient disaster recovery.
Are services customizable to specific client needs?
Yes, we offer fully customizable solutions, including client-specific certifications and scalable support for varying claim volumes and complexities.
What technology does ICA use for claims processing?
We utilize proprietary software for real-time tracking, data analysis, and reporting, alongside mobile platforms to streamline claim management from intake to closure.
How does ICA ensure quality and prevent fraud?
Our re-inspection programs, conducted by objective third parties, verify claim accuracy and integrity while maintaining strict compliance with industry standards.
