Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner Since 1972
New Castle Insurance has been a trusted family-run agency serving clients since 1972. Our team of experienced professionals is dedicated to providing personalized insurance solutions tailored to individual and business needs. We combine decades of industry expertise with a commitment to integrity, ensuring clients receive optimal coverage at competitive prices. As an independent agency, we offer access to top-tier insurance providers while maintaining the agility to respond quickly to client requests. Our computerized systems streamline policy management and claims processing, ensuring efficiency without compromising personalized service. With specialized divisions for personal insurance, commercial risk management, and employee benefits, we address diverse client needs through expert consultation.Our emergency services division leverages over 50 years of operational experience to protect first responders and community organizations. We maintain a client-centric approach, prioritizing transparency, timely communication, and ongoing portfolio optimization. Our professionals stay current with market trends to deliver cost-effective, comprehensive protection strategies. This enduring commitment to service excellence has established us as a respected insurance partner in Delaware and beyond.
Services
Personal Insurance
Commercial Insurance
Employee Benefits
Emergency Services
Auto Insurance
Homeowners Insurance
Boat Insurance
Business Liability
Workers Compensation
401k Plans
Details
- Year established: 1972
Highlights and features
- We offer 50+ years of local insurance expertise with nationwide carrier access
- Our team provides personalized policy customization for unique risk profiles
- We maintain 24/7 emergency service availability for urgent client needs
- Our computerized systems enable rapid claims processing and policy adjustments
- We specialize in both fully insured and self-funded employee benefit programs
What people say
Exceptional service
Competitive rates
Quick claims processing
Personalized attention
Expert guidance
Services
Personal Insurance
We provide customized personal insurance portfolios addressing auto, home, and specialty coverage needs. Our consultants analyze individual risk profiles to recommend optimal combinations of bodily injury protection, property damage coverage, and high-value item insurance. With access to top-tier carriers, we help clients secure competitive rates while maintaining comprehensive protection for assets and liabilities.
Commercial Insurance
Our commercial insurance solutions protect businesses against property damage, liability claims, and operational risks. We design customized packages covering business interruption, inland marine cargo, and fleet vehicle protection. With expertise in financial guaranty insurance, we help companies safeguard assets while maintaining cost-effective coverage through strategic carrier partnerships and risk assessment analysis.
Employee Benefits
We develop comprehensive employee benefit programs including medical, dental, vision, and retirement plans. Our specialists create cost-effective solutions balancing employer affordability with competitive employee offerings. With experience in both fully insured and self-funded models, we provide ongoing program management and market analysis to ensure benefit packages remain attractive and sustainable.
Emergency Services
Our emergency services division specializes in protecting fire departments, EMS units, and volunteer organizations. With over five decades of experience, we provide tailored liability coverage and workers' compensation solutions for first responders. Our programs address unique risks associated with emergency operations while ensuring compliance with industry-specific regulations and safety standards.
Boat Insurance
We offer specialized boat insurance covering physical damage, liability, and medical expenses for watercraft owners. Our policies protect against risks including collisions, weather damage, and theft while providing coverage for trailers and personal watercraft. With customizable options for yachts and specialty vessels, we ensure comprehensive protection for both recreational and commercial marine assets.
People
Douglas Salter
Insurance Advisor
With over 25 years in the insurance industry, Douglas specializes in commercial risk management and business continuity planning. He focuses on delivering tailored solutions for Delaware's small to mid-sized businesses.
Lou Savino
Insurance Advisor
Lou brings expertise in personal lines insurance with particular focus on high-net-worth client portfolios. He has developed specialized coverage solutions for valuable assets including fine arts and collectibles.
Thomas Bowers
Insurance Advisor
Thomas specializes in workers' compensation and business liability insurance. He works closely with companies to implement safety programs that reduce claims and lower insurance costs.
Monica Gallagher
Employee Benefits Specialist
With 20+ years in benefits consulting, Monica designs comprehensive health and retirement plans. She helps businesses navigate complex regulations while maintaining competitive employee offerings.
Kristin Scholl
Accounting Manager
Kristin oversees policy administration and claims processing. Her team ensures efficient handling of client requests while maintaining accurate policy documentation and billing records.
Questions
What types of personal insurance do you offer?
We provide auto, home, boat, and specialty insurance for high-value items like jewelry and fine arts. Our consultants create customized packages based on individual risk profiles.
Do you handle commercial insurance for small businesses?
Yes, we specialize in commercial property, liability, and fleet insurance for small to mid-sized businesses. Our team creates tailored risk management solutions.
Can you help with employee benefit programs?
Our specialists design comprehensive benefit packages including health, dental, retirement plans, and voluntary benefits. We work with both fully insured and self-funded models.
Are you available for emergency insurance needs?
Our emergency services team provides 24/7 support for urgent insurance matters, including claims assistance and coverage adjustments for first responders and organizations.
How do you ensure competitive pricing?
As an independent agency, we compare multiple carriers to find optimal coverage at competitive rates while maintaining personalized service and claims support.
What areas do you serve?
Primarily New Castle County, Delaware, including Wilmington, Newark, and Middletown. We also serve commercial clients throughout the Mid-Atlantic region.
