Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in Thomasville, GA
We are a family-owned independent insurance agency serving southwest Georgia since 1968. Our agency was founded by Charles and Marjorie Coffee, whose legacy of personalized service continues through our current leadership. We specialize in personal lines auto and home insurance while offering diverse coverage options tailored to individual needs. Our team includes experienced professionals like Stephen Coffee, who joined in 2004 after earning a degree in Risk Management and Insurance, and Caroline and Lori, who bring decades of combined customer service expertise. We maintain strong relationships with multiple insurance carriers to provide competitive pricing and customized solutions. Our commitment to continuous education ensures our staff remains knowledgeable about evolving insurance products and regulations.We operate with core values of integrity, transparency, and community focus, treating clients as valued individuals rather than policy numbers. Our office in Thomasville, GA, serves Thomas County and surrounding areas, with a dedicated approach to helping clients navigate insurance complexities. We prioritize prompt communication, returning calls and emails efficiently while guiding clients through claims processes for fair resolutions. This enduring dedication to service excellence has sustained our agency through five decades of community growth and change.
Services
Auto Insurance
Home Insurance
Personal Lines
Roadside Assistance
Claims Service
Details
- Year established: 1968
Highlights and features
- Family-owned since 1968 with deep community roots
- Access to multiple insurance carriers for competitive pricing
- 24/7 services including emergency assistance and claims support
- Team with decades of combined insurance expertise
- Commitment to ongoing professional education and ethical practices
Associations and certifications
- Trusted Choice
Services
Auto Insurance
We provide comprehensive auto insurance solutions tailored to individual driving needs and vehicle types. Our policies include liability protection, collision coverage, and uninsured motorist options while offering discounts for safe drivers and multi-policy bundling. Our experienced agents help clients understand coverage limits and select appropriate deductibles.
Home Insurance
Our home insurance policies protect against property damage, personal liability, and additional living expenses during covered losses. We offer customizable coverage for various home types including standard residences, mobile homes, and specialty properties. Our agents assist with policy reviews to ensure adequate rebuilding cost estimates and proper coverage for valuable possessions.
Personal Lines
We specialize in comprehensive personal insurance packages combining multiple coverage types for simplified protection. Our offerings include umbrella policies for enhanced liability protection, renters insurance for apartment dwellers, and specialty coverage for unique needs. Our team ensures coordinated policies that avoid coverage gaps while maintaining cost efficiency.
Roadside Assistance
We facilitate 24/7 roadside assistance through partner providers for policyholders with qualifying coverage. Services include vehicle towing, battery jump-starts, lockout assistance, and fuel delivery. Our office staff coordinates with service providers to ensure prompt response times and provides guidance for utilizing this coverage during emergencies.
Claims Service
Our agency provides dedicated claims assistance with 24/7 availability through partner insurance companies. We guide clients through the reporting process, explain documentation requirements, and advocate for fair claim resolutions. Our team maintains communication with adjusters to ensure timely processing while keeping policyholders informed throughout the claims lifecycle.
People
Stephen Coffee
Owner and Principal Agent
Stephen joined the agency in 2004 after graduating from the University of Georgia with a Risk Management and Insurance degree. He became owner in 2009, continuing the family legacy. Married to teacher Jenna Coffee with daughter Katie Belle.
Caroline
Insurance Professional
Caroline has served clients since 2001, returning after Stephen's college years. She and husband Jonathan have two sons, Beau and Tucker. Provides personalized insurance solutions with over two decades of agency experience.
Lori
Customer Service Representative
Lori joined the team in 2010, bringing dedicated client support. Married to Russell with daughters Montana and Mackenzie. Focuses on policy management and customer inquiries with attention to detail and service excellence.
Charles Coffee
Founder
Charles established the agency in 1968 after five years with Georgia Farm Bureau. Served as owner until his passing in 2011. His legacy of community service and personalized insurance guidance continues through the agency's operations.
Marjorie Coffee
Co-Founder
Marjorie supported the agency's growth alongside Charles since its 1968 founding. Active in community life while raising their family. Her commitment to client care remains a foundational value of the agency's service philosophy.
Questions
What types of insurance do you offer?
We specialize in auto and home insurance, with additional personal lines coverage including renters, umbrella policies, and specialty insurance options.
How can I get an insurance quote?
Contact us at (229) 226-2480 during business hours or email us for personalized quotes. We're working to implement online quoting for 24/7 access.
Do you offer 24/7 claims assistance?
Yes, our partner carriers provide 24/7 claims reporting. You can also contact our office anytime for assistance with claim submissions and follow-ups.
Are you available outside regular business hours?
Our office hours are Monday-Friday 8:30 AM - 5:30 PM, but we offer 24/7 emergency services through our insurance partners for urgent needs.
What areas do you serve?
We primarily serve Thomas County and surrounding areas in southwest Georgia, providing personalized insurance solutions to local residents and businesses.
