Business Details
19 Years
experience
Emergency
services
Your Trusted Insurance Partner in Jacksonville, FL
As a dedicated State Farm insurance agency with over five decades of combined experience, we specialize in providing comprehensive insurance solutions tailored to our clients' evolving needs. Our team, led by Randy Taylor, holds prestigious industry designations including CPCU, CLU, and ChFC, ensuring expert guidance in risk management. Since 2007, we've served Duval, St. Johns, Nassau, and Clay counties, prioritizing personalized service for military families, Spanish-speaking clients, and individuals relocating to the Jacksonville area.Our seven licensed professionals emphasize transparency, community engagement, and proactive client education, offering coverage options that adapt to life's changing circumstances while maintaining a commitment to exceptional customer support.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Business Insurance
Pet Insurance
Renters Insurance
Condo Insurance
Boat Insurance
Rec Vehicles Insurance
Health Insurance
Details
- Year established: 2007
Highlights and features
- We offer 55+ years of combined insurance experience with three professional designations
- Our team provides personalized service for military families and Spanish-speaking clients
- Full-range coverage options for auto, home, life, health, and business insurance
- Seven licensed professionals dedicated to Jacksonville area risk management needs
- Proactive approach to helping clients reassess insurance needs annually
What people say
Excellent service
Knowledgeable professionals
Responsive team
Personalized attention
Bilingual support
Services
Auto Insurance
Our auto insurance policies protect against financial loss from accidents, theft, or damage while providing liability coverage for property damage and bodily injury. We offer customizable options including safe driving rewards, bundling discounts, and specialized coverage for classic cars. With 24/7 claims support and personalized policy reviews, we help Jacksonville drivers maintain compliance while optimizing protection for their specific needs.
Homeowners Insurance
Comprehensive homeowners insurance covers structural damage, personal belongings, and liability protection for property owners. We specialize in policies for primary residences, vacation homes, and vacant properties with optional flood insurance add-ons. Our team assists with policy customization for unique needs like service animals and classic vehicles while providing guidance on protecting assets during relocation or property transitions.
Life Insurance
We offer term and permanent life insurance solutions to protect loved ones through income replacement, mortgage protection, and estate planning. Our policies include customizable death benefits and cash value components with options for final expense coverage. With expertise in long-term financial planning, we help clients create legacy protection strategies aligned with their family's future needs and changing life circumstances.
Business Insurance
Our business insurance packages protect Jacksonville-area enterprises with liability coverage, property protection, and risk management solutions. We serve small businesses and entrepreneurs with policies covering general liability, commercial property, and business interruption. Our team provides specialized guidance for unique operations including military veteran-owned businesses and bilingual Spanish-English client support for local entrepreneurs.
Pet Insurance
Pet insurance plans cover veterinary expenses for accidents, illnesses, and routine care with customizable coverage levels. We offer policies through American Pet Insurance Company featuring reimbursement options for emergency care and chronic condition management. Our team provides guidance on selecting appropriate coverage limits and deductible structures while maintaining focus on long-term pet healthcare planning.
People
Randy Taylor
Agent
With 55 years in insurance and agent since 2007, Randy holds CPCU, CLU, and ChFC designations. He leads the team in Jacksonville, focusing on military families and personalized service while maintaining State Farm's community commitment.
Hannah Hayes
Office Manager
Licensed since 2021, Hannah provides superior customer service with focus on policy management and client satisfaction. She coordinates team operations while maintaining a commitment to personalized insurance solutions for local residents.
Milexys Noriega
Account Manager
Licensed since 2017, Milexys specializes in Spanish-language support for Cuban-American clients. She focuses on property insurance solutions and has received multiple customer service awards for her bilingual assistance and policy expertise.
Stephine Knezha
Account Manager
Since joining in 2021, Stephine has prioritized customer education about insurance policies. She emphasizes making complex coverage options understandable while maintaining the agency's service-first approach for Jacksonville residents.
Ashley Macgabhann
Account Manager
Licensed professional committed to helping clients understand coverage options. Ashley focuses on policy customization while balancing technical expertise with approachable service for both new and long-term customers in northeast Florida.
Questions
What insurance products do you offer?
We provide auto, home, life, health, pet, business, condo, renters, boat, and recreational vehicle insurance with customizable coverage options for Jacksonville area residents.
Do you offer 24/7 insurance services?
Yes, our office provides 24-hour call and text support for claims assistance, policy inquiries, and emergency insurance needs in northeast Florida.
Are there discounts available?
We offer bundling discounts, safe driving rewards, and multi-policy savings while providing personalized reviews to optimize your coverage-to-cost ratio.
How do I file a claim?
File claims through our website, mobile app, or by calling (904) 642-2400. Our team provides 24/7 support to guide you through the process and documentation requirements.
Do you serve military families?
Yes, we specialize in military family insurance needs with personalized service, relocation support, and Spanish-language assistance for active-duty personnel and veterans.
Can I get electronic proof of insurance?
Yes, we provide digital ID cards through Simple Insights® for 24/7 access to insurance documentation via smartphone or printed copy.
