Business Details
21 Years
experience
Emergency
services
Your Trusted Insurance Partner in Durham, NC
Tracey Stidham has been serving North Carolina communities since 2005, offering comprehensive insurance solutions tailored to individual and business needs. Our team of experienced professionals brings over 93 combined years of industry expertise, specializing in auto, homeowners, life, business, and pet insurance. As a second-generation State Farm agency, we maintain Chartered Life Underwriter (CLU) and Fellow Life Management Institute (FLMI) designations, ensuring clients receive expert guidance.We focus on personalized service, having earned recognition through State Farm Chairman's Circle and Bronze Tablet Qualifier awards. Our commitment extends beyond transactions, aiming to build lasting relationships while protecting clients through all life stages.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Business Insurance
Renters Insurance
Condo Insurance
Pet Insurance
Motorcycle Insurance
Boat Insurance
Commercial Insurance
Details
- Year established: 2005
Highlights and features
- Over 93 combined years of insurance expertise
- Personalized service with local market knowledge
- State Farm Chairman's Circle award recipients
- Bilingual Spanish-speaking team members available
- 24/7 customer support for emergencies
Associations and certifications
- CLU
- FLMI
What people say
Excellent customer service
Knowledgeable team members
Prompt assistance
Personalized insurance plans
Bilingual support available
Services
Auto Insurance
Our auto insurance policies provide comprehensive protection for drivers across North Carolina. We offer customizable coverage options including liability, collision, and comprehensive coverage with flexible payment plans. Our team helps clients navigate insurance requirements while finding cost-effective solutions that protect both drivers and vehicles.
Homeowners Insurance
Homeowners insurance policies protect your property against damage from covered perils like fire, theft, and natural disasters. We provide tailored coverage options for different home types including single-family residences, condos, and rental properties. Our agents help clients understand policy details and select appropriate coverage limits.
Life Insurance
We offer term and whole life insurance policies to protect families financially in case of unexpected loss. Our policies provide death benefits that can cover funeral costs, outstanding debts, and future financial needs. Our experienced agents help clients determine appropriate coverage amounts based on individual circumstances.
Business Insurance
Our business insurance solutions protect North Carolina companies from industry-specific risks. Coverage options include general liability, property insurance, and business interruption protection. We work with clients to create customized policies that safeguard assets while meeting regulatory requirements for different business types.
Renters Insurance
Renters insurance provides essential protection for personal belongings and liability coverage. Our policies cover damage from covered perils while offering additional living expenses if displacement occurs. We help tenants understand policy limitations and select appropriate coverage for their rental properties.
People
Tracey Stidham
Owner/Agent
With 37 years of State Farm experience, Tracey holds CLU and FLMI designations. As a second-generation agent, she leads the Durham office with expertise in insurance and financial services, focusing on personalized client solutions.
Kelly Reilly
Office Manager
Over 15 years in insurance, Kelly manages office operations with a focus on exceptional service. She relocated from Maryland in 2015 to join the Durham team, bringing extensive experience in policy management and client relations.
Brandi Collins
Customer Service Manager
A lifelong North Carolinian, Brandi specializes in auto, home, life, and health insurance. With licensing in multiple insurance categories, she provides comprehensive coverage solutions while maintaining a client-focused approach to insurance education.
Samanta Zizumbo-Rangel
Customer Relations Representative
Since 2019, Samanta has assisted with auto and homeowners insurance needs. Bilingual in Spanish, she provides personalized service while helping clients understand policy details and coverage options.
Tammy Kline
Customer Relations Representative
With four years of service, Tammy specializes in home and auto insurance. She combines insurance expertise with personal experience managing relocation insurance needs, providing practical solutions for clients during transitional periods.
Questions
What insurance products do you offer?
We provide auto, homeowners, renters, condo, life, business, pet, motorcycle, boat, and commercial insurance policies tailored to North Carolina residents and businesses.
Do you serve areas outside Durham?
Yes, we serve all of North Carolina with special focus on Durham, Wake, and Orange Counties including Raleigh, Chapel Hill, and Hillsborough.
Can I get help with policy changes after hours?
Our team offers 24/7 support for emergencies and policy assistance through phone and text communication channels.
Are your agents licensed and trained?
Our team includes CLU and FLMI designations with multiple agents holding specialized insurance licenses across various coverage categories.
How can I file a claim?
File claims through our website, mobile app, or by contacting our office directly at (919) 401-6147 for immediate assistance.
Do you offer bilingual services?
Yes, several team members including Samanta and Roxy provide Spanish language support for insurance consultations and policy management.
