Business Details
24 Years
experience
Emergency
services
Your Trusted State Farm Insurance Partner in Parma, OH
Citovic-Vukotic Insurance Agency has served Ohio communities since 2002, specializing in personalized insurance solutions through State Farm. Our team combines over two decades of industry expertise with a commitment to understanding clients' unique needs, offering comprehensive coverage options for vehicles, homes, businesses, and life insurance. Led by Citovic-Vukotic Insurance Agency, a State Farm agent with academic credentials in economics and business analysis, we prioritize customer-centric service supported by multilingual staff fluent in Serbian, Croatian, Bosnian, and German.Our approach emphasizes community values rooted in resilience, reflecting Melissa's family history as first-generation Americans, while maintaining modern accessibility through 24/7 contact options and digital tools for policy management.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Renters Insurance
Business Insurance
Details
- Year established: 2002
Highlights and features
- 20+ years of State Farm insurance expertise in Ohio
- Personalized policy recommendations for individual needs
- Multilingual team fluent in Serbian, Croatian, Bosnian, and German
- Comprehensive coverage across 10+ insurance product categories
- Community-rooted service with family-owned business values
What people say
5-star service
Knowledgeable staff
Multilingual support
Efficient claims
Personalized solutions
Services
Auto Insurance
Our auto insurance policies protect vehicles against accidents, theft, and damage while providing liability coverage for responsible drivers. We offer customizable options including collision protection, comprehensive coverage, and uninsured motorist protection. Policyholders benefit from State Farm's nationwide network of approved repair shops and 24/7 claims support.
Homeowners Insurance
Homeowners insurance safeguards residential properties against fire, weather damage, and liability claims while covering personal belongings inside the home. Our policies include rebuilding cost coverage, personal liability protection, and additional living expenses during repairs. We specialize in tailored solutions for Ohio's climate and housing markets.
Life Insurance
Life insurance policies provide financial protection for beneficiaries through death benefit payouts while offering living benefits options for policyholders. We offer term life coverage for specific periods and permanent life insurance with cash value accumulation. Our advisors help clients determine appropriate coverage amounts based on family needs and financial obligations.
Renters Insurance
Renters insurance protects personal belongings in leased properties while providing liability coverage for tenant-related incidents. Policies cover losses from fire, theft, and water damage while offering additional living expenses during displacement. We provide specialized coverage options for high-value items and pet-related liabilities.
Business Insurance
Business insurance protects commercial operations against property damage, liability claims, and business interruption losses. Our policies include general liability coverage, commercial property protection, and workers' compensation options. We specialize in customized solutions for Ohio's small businesses and entrepreneurs across multiple industries.
People
Melissa Citovic-Vukotic
State Farm Agent
Licensed Ohio insurance agent since 2002 with economics and business analysis degrees. First-generation American with family roots in Serbia, serving local communities through personalized insurance solutions.
Katarina Dervisevic
Office Manager
Licensed insurance professional since 2019 with multilingual expertise in Serbian, Croatian, Bosnian, and German. Specializes in customer service and policyholder support for personal and commercial insurance needs.
Questions
What insurance products do you offer?
We provide auto, homeowners, renters, condo, life, business, pet, and recreational vehicle insurance through State Farm, along with annuities and banking products.
How can I get a personalized insurance quote?
Request a quote online through our website, call us directly at (440) 884-4200, or visit our Parma office for in-person consultations with our agents.
Do you handle insurance claims?
Yes, we assist with filing and processing claims for all covered policies, coordinating with State Farm's claims department for timely resolution.
Are you available outside regular business hours?
Our office offers 24/7 contact availability through phone and text for urgent insurance needs and claim reporting.
What areas do you serve?
We primarily serve Ohio communities including Cleveland, Akron, Columbus, Cincinnati, and Dayton from our Parma headquarters.
Can I manage my policy online?
Yes, State Farm's online portal and mobile app allow policyholders to manage coverage, make payments, and access ID cards 24/7.
