Business Details
38 Years
experience
Emergency
services
Your Trusted Insurance Partner in Durham, NC
Established in 1988, our agency has built a reputation for delivering personalized insurance solutions tailored to the unique needs of our clients. As a second-generation Lee Strand agent, we combine decades of industry experience with a commitment to community service, serving residents and businesses in Chapel Hill, Durham, Carrboro, and the Research Triangle Park area. Our team specializes in auto, homeowners, life, business, and health insurance, ensuring comprehensive coverage options for every client. We prioritize transparency, offering clear explanations of policies and maintaining open communication to address questions or concerns promptly.Recognized for excellence through awards like the Silver Scroll Qualifier and Bronze Tablet Qualifier, we remain dedicated to continuous professional development and active involvement in local organizations such as the Chapel Hill Service League. Our approach emphasizes trust, reliability, and a deep understanding of the evolving insurance landscape to protect what matters most to our clients.
Services
Auto Insurance
Homeowners Insurance
Business Insurance
Life Insurance
Health Insurance
Renters Insurance
Condo Insurance
Boat Insurance
Details
- Year established: 1988
Highlights and features
- We offer 24/7 personalized customer support for urgent needs.
- Our team has over 35 years of combined experience in insurance services.
- We provide tailored coverage options for auto, home, life, and business insurance.
- We prioritize transparent communication and policy explanations.
- We serve local communities with deep regional market knowledge.
What people say
Professional
Helpful
Exceeded expectations
Caring and personable
Knowledgeable staff
Services
Auto Insurance
We provide comprehensive auto insurance policies tailored to protect drivers and their vehicles. Our coverage includes liability, collision, and comprehensive protection, with options for discounts through safe driving rewards and bundling. With 24/7 claims support and personalized policy reviews, we ensure clients receive optimal coverage that adapts to their evolving needs.
Homeowners Insurance
Our homeowners insurance offers financial security against property damage, theft, and liability claims. Policies include coverage for structures, personal belongings, and additional living expenses during repairs. We emphasize risk assessment education and policy customization to align with individual home values and regional risks, ensuring peace of mind for property owners.
Life Insurance
We offer term and whole life insurance solutions designed to provide financial stability for beneficiaries. Our approach includes policy reviews to adjust coverage as life circumstances change, ensuring adequate protection for families and dependents. Expert guidance helps clients navigate options that align with long-term financial goals and estate planning needs.
Business Insurance
Our business insurance packages protect companies against liability, property damage, and operational disruptions. Tailored policies address industry-specific risks, including general liability, commercial property, and business interruption coverage. We collaborate with clients to develop comprehensive strategies that safeguard assets and ensure continuity during unforeseen events.
Health Insurance
We provide health insurance options that cover medical expenses, including hospitalization, prescriptions, and preventive care. Policies are designed to meet diverse healthcare needs while balancing affordability and comprehensive benefits. Our team assists clients in understanding plan details, maximizing coverage, and navigating claims processes efficiently.
People
Lee Strand
Insurance Agent
With over 35 years of experience since 1988, Lee Strand specializes in personalized insurance solutions. A second-generation Lee Strand agent and Chapel Hill Service League member, Lee focuses on client education and community engagement while maintaining industry certifications.
Lisa Kitchin
Office Manager
Lisa Kitchin manages daily operations and client interactions, offering over 20 years of insurance expertise. Licensed and recognized for exceptional customer service, she ensures policy reviews and claims processes are handled efficiently while supporting community initiatives.
Judy McDonal
Customer Service Representative
Judy McDonal provides client support with a focus on policy inquiries and service coordination. Licensed since 2010, she contributes to the agency's reputation for responsive, detail-oriented assistance in meeting client insurance needs.
Questions
What types of insurance do you offer?
We provide auto, homeowners, life, business, health, renters, condo, boat, and recreational vehicle insurance tailored to individual and commercial needs.
How can I get a personalized insurance quote?
Contact us via phone or our website to discuss your coverage needs. Our team will guide you through options and create a customized plan based on your requirements.
Are you available for emergencies outside business hours?
Yes, our agency offers 24/7 support for urgent claims or service requests to ensure continuous assistance for our clients.
Do you serve areas outside Durham?
We primarily serve Chapel Hill, Durham, Carrboro, and the Research Triangle Park region, with flexible support for clients across North Carolina.
How do you handle policy reviews and updates?
We conduct annual policy reviews to adjust coverage as needed, ensuring alignment with changing life circumstances and protection requirements.
What sets your agency apart from competitors?
Our combination of local expertise, personalized service, and 35+ years of experience creates trusted, long-term relationships focused on client satisfaction and community involvement.
