Business Details
48 Years
experience
Emergency
services
Your Trusted Insurance Partner in Austin, TX
Ted Heaton III has served the Austin community for over 45 years, offering personalized insurance and financial services. Founded in 1978, our agency combines deep local expertise with the strength of the State Farm brand to protect what matters most to our clients. Our team of dedicated professionals brings decades of combined experience in auto, home, life, business, and specialty insurance, ensuring tailored solutions for every client. Recognized by State Farm for excellence in customer service, we pride ourselves on building lasting relationships through transparency, integrity, and proactive support.As active community members, we sponsor local events, participate in charity initiatives, and host educational programs to empower our neighbors. With bilingual team members and a commitment to innovation, we provide 24/7 accessibility while maintaining a personal touch in every interaction. Our mission remains unchanged since day one: to deliver exceptional service that safeguards families and businesses throughout Central Texas.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Business Insurance
Pet Insurance
Renters Insurance
Condo Insurance
Boat Insurance
Recreational Vehicles Insurance
Health Insurance
Details
- Year established: 1978
Highlights and features
- 45+ years serving Austin with personalized insurance solutions
- Bilingual team members for Spanish-speaking clients
- Multiple State Farm performance and service excellence awards
- 24/7 accessibility for claims and emergency support
- Active community involvement through charity partnerships and events
Associations and certifications
- ChFC (Chartered Financial Consultant)
What people say
Exemplary customer service
Prompt issue resolution
Knowledgeable team
Competitive pricing
Bilingual support
Services
Auto Insurance
Our auto insurance policies protect drivers with customizable coverage options including liability, collision, and comprehensive protection. We help clients navigate state requirements while optimizing discounts for safe driving records and multi-policy bundling. Our team provides 24/7 claims support and personalized risk assessments to ensure adequate protection for all vehicle types.
Homeowners Insurance
We offer comprehensive homeowners insurance covering structural damage, personal belongings, and liability protection. Policies include options for flood, earthquake, and high-value item coverage. Our agents assist with policy customization based on property value, location risks, and client-specific needs while maintaining competitive pricing through State Farm's network.
Life Insurance
Our life insurance solutions include term and whole life policies designed to protect families and business interests. We provide personalized consultations to determine appropriate coverage amounts, beneficiary structures, and premium options. Additional services include policy reviews for existing coverage optimization and estate planning integration.
Business Insurance
We specialize in business insurance packages covering liability, property damage, and operational risks. Services include policy customization for industry-specific needs, workers' compensation guidance, and risk management consultations. Our team assists with claims processing and policy adjustments as businesses grow and evolve.
Pet Insurance
Our pet insurance plans cover veterinary expenses for accidents, illnesses, and preventive care. We offer flexible coverage levels with options for chronic condition management and prescription medication. The team provides claims assistance and policy education to help pet owners make informed healthcare decisions.
People
Ted Heaton III
Agent
With over 45 years in Austin insurance, Ted founded this agency in 1978. A University of Texas honors graduate with finance expertise, he leads a team recognized by State Farm for excellence. Active in community initiatives, he combines local knowledge with industry leadership to serve clients.
Jammie Nork
Account Manager
A State Farm industry veteran with over 20 years' experience, Jammie specializes in auto and home insurance. Raised in Arizona, she brings cross-regional expertise to Austin clients. Her focus on personalized service ensures policyholders understand their coverage options and protection benefits.
Matthew Hawkins
Financial Services Representative
With eight years at this agency, Matthew assists clients with new policy acquisitions and financial planning. A Texas State University graduate, he combines insurance expertise with customer service excellence. His approach emphasizes clear communication and tailored coverage solutions for individual and business clients.
Erick Alvarado
Marketing Representative
Erick connects clients with insurance solutions through innovative marketing strategies. With diverse industry experience, he simplifies complex insurance concepts for new customers. His bilingual capabilities enhance accessibility for Spanish-speaking clients while maintaining technical accuracy in policy explanations.
Taylor Peek
Account Manager
A recent Illinois transplant, Taylor specializes in policy management and customer education. With technical expertise in insurance products, she helps clients understand coverage details and risk mitigation strategies. Her approach combines Midwestern work ethic with Austin's community-focused service culture.
Questions
What insurance products do you offer?
We provide auto, home, life, business, pet, renters, condo, boat, and recreational vehicle insurance, along with financial services and annuities.
Do you offer 24/7 claims support?
Yes, our team provides 24-hour assistance for claims reporting and emergency insurance needs through phone and text services.
Can I get bilingual service?
Our office includes multiple Spanish-speaking team members to assist with policy discussions, claims processing, and documentation review.
Do you serve Central Texas businesses?
Yes, we specialize in commercial insurance packages for Central Texas companies, including liability coverage, property protection, and workers' compensation guidance.
What discounts are available?
We offer multi-policy bundling discounts, safe driver rewards, and loyalty programs. Our team reviews individual circumstances to identify applicable savings opportunities.
