Business Details
Your Trusted Partner for Insurance Solutions
The Andover Companies has been a trusted provider of high-quality home and business insurance solutions since 1828. Founded in Andover, Massachusetts, we operate as a mutual insurance group owned by our policyholders, ensuring accountability and a commitment to community. Our subsidiariesMerrimack Mutual Fire Insurance Company, Cambridge Mutual Fire Insurance Company, and Bay State Insurance Companyoffer comprehensive coverage tailored to evolving risks. With a BBB A+ rating and AM Best Financial Strength Rating of 'A' (Excellent), we combine financial stability with personalized service through a network of independent agents.Our dedication to integrity, innovation, and philanthropy reflects our mission to protect families, businesses, and communities across the Northeast and Illinois. Over nearly two centuries, we have maintained a focus on transparency, ethical practices, and long-term relationships, ensuring policyholders receive reliable support during claims and beyond.
Services
Home Insurance
Condo Insurance
Renters Insurance
Businessowners Insurance
Cyber Liability Insurance
Umbrella Insurance
Equipment Breakdown Coverage
Excess Liability Insurance
Highlights and features
- We offer nearly two centuries of experience in property and liability insurance.
- Our BBB A+ rating reflects our commitment to ethical business practices.
- We operate as a mutual insurer, prioritizing policyholder interests over profits.
- We provide comprehensive coverage through three trusted subsidiary companies.
- Our financial strength is rated 'A' (Excellent) by AM Best since 1940.
Associations and certifications
- Better Business Bureau (BBB)
What people say
Seamless claims process
Competitive rates
Personalized service
Strong community focus
Long-term reliability
Services
Home Insurance
Our home insurance protects against property damage, liability claims, and additional living expenses. We offer customizable policies for single-family homes, multi-family dwellings, and secondary residences. Coverage includes protection against fire, theft, and natural disasters, with optional endorsements for cyber liability, water backup, and scheduled personal property.
Businessowners Insurance
Businessowners policies combine property and liability protection for small to mid-sized businesses. Coverage includes building damage, business interruption, and third-party liability claims. Optional add-ons like cyber liability and equipment breakdown coverage address modern business risks while maintaining competitive rates and comprehensive protection.
Cyber Liability Insurance
Cyber liability coverage safeguards against data breaches, ransomware attacks, and other digital threats. We provide incident response support, legal defense, and regulatory compliance assistance for both homeowners and businesses. This coverage addresses financial losses from cyber incidents while helping clients recover sensitive information and maintain operational continuity.
Umbrella Insurance
Umbrella insurance provides additional liability coverage beyond standard home or auto policies. We offer policies starting at $1 million in increments up to $10 million, protecting against catastrophic claims that exceed primary policy limits. This coverage extends to personal and business-related liability risks, ensuring comprehensive financial protection.
Equipment Breakdown Coverage
Equipment breakdown coverage protects commercial properties against mechanical failures of heating, cooling, and electrical systems. We cover repair costs, business interruption losses, and replacement expenses for essential business equipment. This coverage complements standard commercial policies by addressing common causes of operational downtime.
People
Charles J. DiGrande
President and Chief Executive Officer
With 32 years of experience at The Andover Companies, Charles DiGrande leads strategic operations while serving on industry boards like the Massachusetts FAIR Plan. He oversees enterprise growth and maintains our mutual insurance values.
Paul R. Nadeau
Executive Vice President
Paul Nadeau directs underwriting and reinsurance strategies with expertise in risk management. He brings over 30 years of insurance leadership experience and serves on the board of Saint Thomas Aquinas High School.
Stephen E. Randall
Senior Vice President
Stephen Randall oversees claims and innovation initiatives. With prior executive roles at Liberty Mutual and The Hartford, he focuses on improving claims processes and implementing technology solutions for policyholder benefit.
Amy L. DiPerna
Vice President and Treasurer
Amy DiPerna manages financial operations with a CPA background from PricewaterhouseCoopers. She ensures fiscal responsibility while maintaining our AM Best 'A' financial strength rating and overseeing accounting functions.
Kevin J. Ouellette
Vice President, Secretary, and General Counsel
Kevin Ouellette provides legal counsel and oversees human resources. A former attorney at Ropes & Gray LLP, he ensures regulatory compliance and manages our charitable foundation's community initiatives.
Questions
What types of insurance does The Andover Companies offer?
We provide home, condo, renters, businessowners, cyber liability, umbrella, and specialized commercial coverage through independent agents.
How do I file a claim?
Contact your independent agent or log into your myAndover account to report a claim. Our team works with agents to resolve claims efficiently.
Are you available outside the Northeast?
While primarily serving the Northeast, we also offer coverage in Illinois through our network of independent insurance agencies.
What makes you different from other insurers?
As a mutual company since 1828, we prioritize policyholder interests with financial stability, local agent partnerships, and community-focused service.
Do you offer discounts?
Discount availability depends on your independent agent and policy specifics. Contact your local agent for personalized coverage options.
How are claims handled?
Claims are processed collaboratively with your agent, focusing on timely resolution and clear communication throughout the process.
Videos
