Business Details
27 Years
experience
Emergency
services
Your Trusted Partner for Comprehensive Insurance Solutions
Insurance Matters was founded on the principle of providing sincere and cost-effective insurance rates while ensuring personalized coverage tailored to individual needs. With 70 years of combined experience, our team collaborates with multiple insurance carriers to research and recommend the best options for clients. We prioritize educating clients about their choices, empowering them to make informed decisions for their families and businesses.Our commitment to quality customer service extends beyond transactions, focusing on building long-term relationships grounded in trust and transparency. We believe insurance is not just a service but a means to provide security and peace of mind for individuals and enterprises alike.
Services
Auto Insurance
Home Insurance
Commercial Insurance
Life Insurance
Classic Car Insurance
Specialty Insurance
Details
- Year established: 1999
Highlights and features
- We offer 70 years of combined insurance expertise and carrier partnerships.
- Our team provides personalized consultations to match your unique needs.
- We prioritize honesty and transparency in all policy explanations.
- Local agents deliver consistent support before and after policy purchase.
- Multi-line discounts ensure affordability without compromising coverage quality.
What people say
Saved $881 annually
Outstanding customer service
Quick quote process
Personalized support
Reliable claim assistance
Services
Auto Insurance
Auto insurance provides financial protection against vehicle-related losses from accidents, theft, or natural disasters. Our policies address liability, collision, and comprehensive risks while ensuring compliance with state laws. We help clients balance coverage and affordability through carrier comparisons.
Home Insurance
Home insurance safeguards residences and belongings against damage, theft, and liability claims. We offer policies covering structural repairs, personal property replacement, and additional living expenses during disruptions. Customizable options ensure alignment with property value and risk exposure.
Commercial Insurance
Commercial insurance protects businesses from financial losses due to liability claims, employee injuries, or operational disruptions. Our solutions include general liability, workers' compensation, and industry-specific coverage. We collaborate with clients to create risk management strategies tailored to their business size and sector.
Life Insurance
Life insurance provides financial support to beneficiaries upon policyholder death. We offer term and permanent policies to replace income, cover debts, or fund future needs like education. Our agents explain policy features to help clients choose appropriate coverage amounts and terms.
Specialty Insurance
Specialty insurance addresses high-value or unconventional assets requiring non-standard protection. This includes collectibles, classic cars, and niche properties. We work with specialty carriers to create policies reflecting the unique value and usage of insured items.
People
Kathy Buchanan
Agency Owner
Kathy Buchanan founded Insurance Matters in 1999, serving Wake County with personalized insurance solutions. She prioritizes client-first service and community involvement, including Fuquay-Varina Chamber of Commerce membership. Kathy has two daughters and four grandchildren.
Annmarie Reese
Associate Producer & Account Manager
Annmarie Reese has over 25 years of insurance experience, helping clients understand risk exposures since joining Insurance Matters. She moved from New York to North Carolina, balancing family time with church volunteering. She holds an account management role.
Rob Lehrke
Associate Producer
Rob Lehrke, a Certified Insurance Counselor with 20 years of experience, specializes in commercial policy customization. He assists clients with safety programs and claims management while residing in North Carolina with his wife and two children.
Coby Mciver
Customer Service Representative
Coby Mciver, a Holly Springs native and North Carolina State University Wolfpack fan, serves as a customer service representative. He focuses on prompt client assistance and enjoys basketball during his free time.
Questions
What types of insurance do you offer?
We provide auto, home, commercial, life, classic car, and specialty insurance tailored to individual and business needs.
How do you help clients find affordable rates?
We leverage partnerships with multiple carriers to compare policies and apply multi-line discounts for cost-effective coverage.
Can you assist with commercial insurance for small businesses?
Yes, we offer customized commercial insurance addressing liability, employee-related risks, and industry-specific needs.
What is specialty insurance?
Specialty insurance covers unique items like collectibles or high-value assets requiring tailored protection plans.
How quickly can I get a quote?
Quotes are typically completed in one day, with urgent requests prioritized for faster turnaround.
