Business Details
Your Trusted Insurance Partner in Lake Charles, LA
Founded in the aftermath of Hurricanes Rita and Katrina, Kelly Lee Insurance has grown into a trusted insurance agency serving Lake Charles, Louisiana. Partnering with TWFG in 2010 expanded our access to over 50 independent carriers, enabling us to offer tailored coverage solutions. Our team brings decades of combined experience, prioritizing affordability and personalized service for every client. We specialize in navigating complex insurance needs, from personal auto and home policies to commercial risk management. Our commitment to transparency ensures clients receive clear explanations of coverage options and pricing.With flexible scheduling and a focus on local market expertise, we aim to simplify the insurance process for residents and businesses. Our dedication to exceptional customer service has earned us consistent praise from policyholders who value our responsiveness and integrity. As the insurance landscape evolves, we remain committed to adapting our services to meet emerging challenges while maintaining our founding principle: caring coverage for every client.
Services
Auto Insurance
Homeowners Insurance
Flood Insurance
Life Insurance
Commercial Auto Insurance
Business Owners Policy
Workers Compensation
Mobile Home Insurance
Renters Insurance
Boat & Watercraft Insurance
Highlights and features
- We offer access to over 50 independent insurance carriers for comprehensive coverage options
- Our team brings 60+ years of combined experience in personal and commercial insurance
- We provide localized expertise tailored to Louisiana's unique insurance requirements
- Our agents offer personalized policy explanations and transparent pricing breakdowns
- We maintain flexible scheduling options for client convenience
What people say
Super helpful
Stress-free process
Quick to respond
Professionalism
Highly recommend
Services
Auto Insurance
We provide comprehensive auto insurance solutions meeting Louisiana's minimum requirements (15/30/25 liability coverage). Our policies protect against accidents, theft, and weather-related damage while offering competitive rates through multiple carriers. Clients benefit from personalized policy comparisons and expert guidance in selecting appropriate coverage levels.
Homeowners Insurance
Our homeowners insurance covers structural damage, personal belongings, and liability risks for primary residences. With access to carriers like Progressive and MetLife, we offer customizable policies addressing Louisiana's climate challenges. Clients receive detailed explanations about roof types, deductible options, and coverage limitations to ensure informed decision-making.
Commercial Insurance
We specialize in commercial risk management including general liability, workers' compensation, and business owners policies. Our solutions protect Louisiana businesses from property damage, employee-related risks, and cyber threats. Clients appreciate our industry-specific expertise and ability to tailor coverage to unique operational needs.
Flood Insurance
We offer flood insurance through multiple carriers including National General and Wright Flood. Our specialists help clients understand flood zone classifications and policy limitations while ensuring compliance with Louisiana's coastal risk requirements. Policies cover structural damage and contents for both residential and commercial properties.
Life Insurance
Our life insurance products provide financial protection for families and business partners. We offer term and whole life policies with flexible premium options. Clients benefit from personalized consultations to determine appropriate coverage amounts and policy structures that align with their long-term financial goals.
People
Nick Bertrand
Commercial Insurance Specialist
Nick Bertrand brings extensive commercial insurance expertise to Kelly Lee Insurance, specializing in business risk management. He offers personalized policy guidance, complex coverage explanations, and 24/7 client support for Louisiana businesses. His dedication to understanding clients' operational needs has earned consistent industry recognition.
Nicholas
Personal Insurance Agent
Nicholas provides personalized auto and home insurance solutions with bilingual Spanish-English communication capabilities. He streamlines policy acquisition processes while maintaining clear explanations of coverage details. His client-focused approach emphasizes transparency and timely service for Lake Charles residents.
Questions
How do I get an insurance quote?
Request quotes online through our website or call (337) 656-2890 for personalized assistance with auto, home, or commercial policies.
What areas do you serve?
We primarily serve Louisiana residents and businesses from our Lake Charles office location.
Can I pay my insurance bill online?
Yes, use our TWFG mobile app or contact our office for payment options through your specific insurance carrier.
How do I file an insurance claim?
Contact our office directly at (337) 656-2890 or visit your carrier's website for claim submission instructions.
Do you offer 24/7 insurance support?
While our office operates Monday-Friday 8AM-5PM, we provide 24/7 SMS updates for policy and payment notifications.
What insurance carriers do you work with?
We partner with 50+ carriers including Progressive, Safeco, National General, and Louisiana Citizens Property Insurance.
