Business Details
Your Trusted Insurance Partner in Scott Depot, WV
Innovative Insurance Solutions (iiS) has served the Appalachian community in West Virginia for over five decades, prioritizing personalized service and local expertise. Our team of licensed professionals specializes in commercial and personal insurance, dedicating time to understand client priorities before recommending tailored coverage solutions. With a 98% customer retention rate, we maintain direct communication channels, offering ongoing policy reviews and immediate support during claims processes. Our approach combines deep industry knowledge with community-focused values, ensuring clients receive both competitive pricing and comprehensive protection across diverse insurance needs. 
Services
Commercial Insurance
Personal Insurance
Workers Compensation
Health Insurance
Homeowners Insurance
Auto Insurance
Cyber Liability
Life Insurance
Boat Insurance
Travel Insurance
Highlights and features
- We offer over 50 years of combined insurance experience serving West Virginia clients.
- Our team provides personalized policy reviews to match evolving coverage needs.
- We maintain direct communication channels with immediate claim response capabilities.
- Our agency secures competitive pricing through multiple carrier partnerships.
- We specialize in both commercial and personal insurance solutions for local clients.
What people say
Responsive service
Personalized attention
Efficient claims
Long-term relationships
Competitive pricing
Services
Commercial Insurance
We provide comprehensive commercial insurance solutions protecting businesses against property damage, liability claims, and operational risks. Our services include policy customization for auto/trucking, cyber liability, professional liability, and workers compensation needs. With deep understanding of local business environments, we secure competitive rates while ensuring adequate protection for companies of all sizes.
Personal Insurance
Our personal insurance services cover auto, home, health, and life insurance needs with tailored solutions. We offer specialized coverage for boats, motorcycles, and collectibles while providing standard homeowners and renters insurance. Our team explains policy details clearly, helping clients understand coverage limits and exclusions while maintaining ongoing policy reviews.
Workers Compensation
We specialize in workers compensation insurance meeting state requirements while protecting businesses from financial risks. Our services include policy customization for various industries, compliance assistance, and claims support. We help businesses manage premium costs through proper classification and risk management strategies.
Health Insurance
Our health insurance services cover individual and group policies with options for dental, vision, and long-term care. We explain policy details clearly, helping clients understand network limitations and coverage parameters. We provide ongoing support for policy renewals and benefit changes.
Homeowners Insurance
We offer homeowners insurance covering structural damage, personal property loss, and liability claims. Our policies include standard perils like fire and theft while explaining flood and earthquake coverage requirements. We assist with policy customization for unique properties and provide claims guidance during emergencies.
People
Terilee Arrasmith
Commercial Lines Supervisor
Licensed P&C agent with extensive commercial insurance expertise, specializing in finding cost-effective solutions for business clients while maintaining personalized service standards.
Kristina Brooks
President
Licensed P&C and H&L agent leading agency operations with focus on maintaining high customer satisfaction through strategic oversight of insurance solutions.
Melinda Jennings
Personal Lines Agent
Licensed P&C agent specializing in residential insurance solutions, providing personalized policy recommendations and prompt service for homeowners and auto insurance clients.
Susan Kerns
Commercial Lines Agent
Licensed P&C agent offering specialized business insurance expertise, particularly in policy endorsements and commercial risk management solutions for local companies.
Rebekah Edwards
Administrative Assistant
Licensed H&L agent providing administrative support while maintaining client communication channels and policy documentation management for the insurance team.
Questions
What commercial insurance policies do you offer?
We provide business owners policies, commercial auto, cyber liability, workers compensation, professional liability, and specialty coverage options tailored to specific industry needs.
Do you offer personal insurance for homeowners?
Yes, we offer homeowners insurance covering property damage, personal liability, and additional living expenses with options for flood and earthquake endorsements.
How quickly do you handle insurance claims?
Our team prioritizes prompt claims resolution, with multiple clients noting efficient processing and timely communication during the claims settlement process.
Can you help compare insurance policy options?
We analyze your specific needs and present multiple coverage options from different carriers to help you make informed decisions about your insurance protection.
Do you offer insurance for specialty vehicles?
Yes, we provide coverage for motorcycles, boats, and recreational vehicles with policy options tailored to protect these specific assets.
