Business Details
23 Years
experience
Emergency
services
Your Trusted Insurance Partner in Washington, DC
Max James Insurance & Financial Services has served Washington, DC since 2003, offering comprehensive insurance and financial planning solutions. Our team of experienced professionals brings 72 years of combined expertise in life, health, auto, home, and business insurance products. We prioritize personalized service through in-person meetings, virtual consultations, and 24/7 customer support. Our commitment extends beyond insurance through active community engagement and neighborhood outreach initiatives. Located in downtown Washington, DC near Howard University, we serve diverse communities including Georgetown, Capitol Hill, and Bethesda.Our multilingual team supports clients in English, Spanish, Amharic, Mandarin, and other languages. We specialize in creating customized protection plans for families and businesses while maintaining industry licensing and professional designations. Our office maintains strategic partnerships with State Farm and financial institutions to offer banking and investment services. Customer testimonials highlight our responsiveness, with 4.5/5 Google ratings from 121 reviews. We emphasize transparency in policy explanations and maintain strict compliance with insurance regulations across Maryland, Virginia, and DC.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Business Insurance
Pet Insurance
Details
- Year established: 2003
Highlights and features
- We offer 24/7 customer support for urgent insurance needs
- Our team has 72 years combined insurance experience
- We provide multilingual service in 7 languages
- We maintain active community engagement programs
- We offer integrated financial and insurance planning
What people say
Knowledgeable staff
24/7 availability
Personalized service
Community involvement
Multilingual support
Services
Auto Insurance
Our auto insurance policies protect drivers with comprehensive coverage options including liability, collision, and uninsured motorist protection. We offer specialized policies for motorcycles, RVs, and boats while providing discounts for safe driving records and multi-policy bundling. Our team assists with claims processing and policy adjustments 24/7.
Homeowners Insurance
We provide residential property coverage protecting against damage to structures, personal belongings, and liability claims. Our policies include options for condo insurance, renters insurance, and specialized coverage for high-value items. We offer risk assessment consultations to help homeowners understand their specific protection needs.
Life Insurance
Our life insurance solutions include term and permanent policies designed to protect families and business interests. We help clients determine appropriate coverage amounts based on financial obligations and future planning needs. Our advisors explain policy features including cash value accumulation and beneficiary options.
Business Insurance
We offer tailored commercial insurance packages covering property damage, liability claims, and business interruption. Our services include specialized policies for professional liability, workers' compensation, and commercial vehicle fleets. We conduct risk assessments to create comprehensive protection plans for small businesses.
Pet Insurance
Our pet insurance plans cover veterinary expenses for accidents, illnesses, and routine care. We provide policy comparisons showing coverage limits, deductibles, and reimbursement rates. Our team explains exclusions related to pre-existing conditions and breed-specific considerations.
People
Max James
Owner/Agent
State Farm agent since 2003 with RICP and LUTCF designations. Leads a team serving Washington, DC with 72 combined years of experience. Specializes in insurance and financial planning solutions.
Fatima Figueroa
Office Manager
10-year insurance professional managing auto, home, and life insurance policies. Coordinates team operations while maintaining client relationships. Active community volunteer with gardening and crafting hobbies.
Nakia Johnson
Licensed Agent
15-year agency veteran specializing in property-casualty insurance and banking products. DMV area expert with customer service focus. Community-oriented professional balancing work with travel and pet care.
Yamileth Amaya Cruz
Customer Service Rep
Bilingual Spanish-English representative serving DMV clients for 5 years. Provides insurance solutions while maintaining direct customer contact through business cell phone. Family-oriented with cultural interests.
Blessing Amobi Okafor
Account Representative
Licensed agent since 2016 with expertise in property-casualty and life-health insurance. Community volunteer active in local church programs. Focuses on helping clients achieve financial independence through insurance planning.
Questions
What insurance products do you offer?
We provide auto, home, life, business, pet, and health insurance along with financial services including banking and investment options.
Are you available outside regular business hours?
Yes, we offer 24/7 customer support through phone and text for urgent insurance needs and policy assistance.
Do you serve commercial clients?
Yes, we offer business insurance solutions including property, liability, and commercial vehicle coverage tailored to small businesses.
How do you handle insurance claims?
Our team assists with claims processing 24/7, providing guidance from initial reporting through resolution with State Farm's claims network.
Can I get insurance advice online?
Yes, we offer virtual meetings for policy consultations and provide online resources for insurance education and planning.
