Business Details
37 Years
experience
Your Trusted Insurance Partner in Jacksonville, FL
Crosslet Insurance Services has proudly served the Jacksonville, Florida area since 1989, specializing in Property and Casualty insurance for both commercial and personal clients. Our firm offers comprehensive coverage solutions including auto, home, business, life, and recreational vehicle insurance. Backed by Patriot Growth Insurance Services, a top 50 privately held agency with 80 offices nationwide, we combine local expertise with national resources. Our team of experienced professionals delivers personalized service, direct agent communication, and competitive rate comparisons. With over 30 years of industry experience, we prioritize client satisfaction through reliable coverage, transparent practices, and tailored insurance strategies.Our commitment to excellence has earned us recognition as Best of the Best Insurance Agency in North Florida. We maintain offices throughout Florida while serving diverse insurance needs with a focus on flood, wind, and complex policy requirements. Our services extend to commercial liability, workers' compensation, and specialized coverage for boats, motorcycles, and classic cars. Through strategic partnerships with leading insurers, we ensure robust protection options for individuals and businesses. Our proven track record demonstrates our ability to handle complex insurance scenarios while maintaining exceptional customer support.
Services
Auto Insurance
Home Insurance
Business Insurance
Life Insurance
Trucking Insurance
Boat Insurance
Motorcycle Insurance
Flood Insurance
Workers Comp Insurance
Commercial Liability Insurance
Details
- Year established: 1989
Highlights and features
- We have over 35 years of experience serving Jacksonville since 1989
- Our team provides personalized insurance quotes from multiple carriers
- We specialize in complex insurance solutions for Florida's unique risks
- Direct communication with dedicated insurance professionals is always available
- Backed by Patriot Growth Insurance Services with 80+ national offices
What people say
Pleasant and affordable
Friendly staff
Complex policy handled
Diligent proactive agent
Positive results
Services
Auto Insurance
We provide comprehensive auto insurance coverage for standard vehicles, classic cars, motorcycles, and commercial fleets. Our policies protect against collision damage, liability claims, and uninsured motorists while offering customizable options for roadside assistance and rental reimbursement. With access to multiple insurance carriers, we help clients find cost-effective solutions tailored to their specific driving needs and risk profiles.
Home Insurance
Our homeowners insurance policies protect against property damage from fire, storms, and other covered perils while providing liability coverage for accidents on your property. We specialize in flood insurance and wind coverage for Florida properties, offering specialized policies for condominiums and high-value homes. Our agents help clients navigate complex insurance requirements while ensuring adequate protection for their most valuable assets.
Business Insurance
We offer comprehensive business insurance solutions including general liability, professional liability, and workers' compensation coverage. Our services protect commercial operations against property damage, legal claims, and employment-related risks. With expertise in complex policy management, we serve businesses of all sizes across various industries, providing tailored insurance packages that address specific operational risks and regulatory requirements.
Life Insurance
We provide term and whole life insurance policies to protect families and business partners against financial loss from unexpected death. Our life insurance solutions offer customizable coverage amounts and policy terms to match individual needs. We work with multiple carriers to help clients find affordable premiums while ensuring adequate death benefits for beneficiaries, including specialized policies for business succession planning.
Flood Insurance
We specialize in flood insurance policies for residential and commercial properties in high-risk areas. Our coverage protects against water damage from storm surges, heavy rainfall, and overflowing bodies of water. We help clients understand flood zone requirements and secure appropriate coverage through the National Flood Insurance Program and private carriers. Our expertise ensures proper protection for Florida properties vulnerable to hurricane-related flooding.
People
Joel Shapiro
President
Joel Shapiro leads Crosslet Insurance Services with decades of industry experience, overseeing operations and client service strategies. He maintains active involvement in agent training and policy development while ensuring the company's commitment to personalized insurance solutions remains central to all business decisions.
Sheona Fanelli
VP / Operations
Sheona Fanelli manages daily operations at Crosslet Insurance Services, focusing on process optimization and client satisfaction. With extensive insurance industry experience, she oversees staff development and service quality control while maintaining active participation in client policy management and risk assessment.
Brad Panos
Principal Agent
Brad Panos serves as Principal Agent, specializing in complex insurance solutions for commercial clients. He brings expertise in risk management strategies and policy customization, working directly with business owners to develop comprehensive coverage plans that address specific industry challenges and regulatory requirements.
Diana L. Thompson
Commercial Lines Service Dept Assistant Director
Diana L. Thompson manages commercial insurance services with specialized credentials including Accredited Advisor in Insurance (AAI) and Certified Risk Information Systems Professional (CRIS). She focuses on policy administration and client support for business insurance accounts while mentoring junior staff members.
Donna Setaro
Commercial Lines Service Dept Director
Donna Setaro leads the commercial insurance service department, ensuring efficient policy management and client communication. With extensive experience in commercial risk assessment, she oversees policy implementation and claims support while maintaining active relationships with business clients across various industries.
Questions
What types of insurance does Shapiro Insurance Group offer?
We provide auto, home, business, life, flood, boat, motorcycle, and commercial insurance including workers' compensation and liability coverage.
How can I get a personalized insurance quote?
Contact our Jacksonville office directly or use our online resources to connect with an agent who will assess your specific insurance needs.
Do you handle insurance claims assistance?
While we don't process claims directly, we help policyholders understand their coverage and connect with appropriate claims representatives.
Are you licensed to operate outside Florida?
We maintain offices throughout Florida and partner with national insurance providers to serve clients across various states through proper licensing.
How do you help with complex insurance needs?
Our agents specialize in handling complex policies, particularly for Florida's unique risks including flood and wind coverage requirements.
What makes Shapiro different from other agencies?
We combine local expertise with national resources, offering personalized service and competitive rate comparisons across multiple insurance carriers.
