Business Details
11 Years
experience
Your Trusted Insurance Partner in Shrewsbury, MA
Founded in 2015 by Irida Tollkuci and Mary Hyland, Catalyst Insurance Agency was built on a vision to redefine insurance protection through transparency, collaboration, and personalized service. With over 50 years of combined industry experience, our founders sought to move beyond traditional insurance sales by becoming trusted partners in our clients' financial well-being. We specialize in crafting dynamic insurance solutions that address evolving personal and business challenges, ensuring coverage remains relevant and comprehensive.Our team of licensed professionals delivers tailored assessments, proactive policy reviews, and expert guidance across personal, business, and life insurance domains. Recognized for our commitment to client education and claim resolution, we maintain strong relationships with top-tier carriers to provide competitive pricing and innovative coverage options. As active community participants, we prioritize meaningful engagement beyond financial contributions, focusing on tangible support for local initiatives.
Services
Business Insurance
Home Insurance
Life Insurance
Cyber Security Insurance
Workers Compensation
Commercial Property Insurance
General Liability Insurance
Auto Insurance
Umbrella Insurance
Flood Insurance
Details
- Year established: 2015
Highlights and features
- We offer over 50 years of combined insurance expertise from our founding team
- Our personalized approach includes annual policy reassessments for continued relevance
- We provide 24/7 claim coordination and assistance for urgent needs
- Our team holds advanced industry designations including AAI, CLCS, and CIC candidates
- We maintain partnerships with top national and regional insurance carriers
What people say
Knowledgeable and helpful
Best prices and services
Excellent customer service
Instrumental in claim assistance
Wholeheartedly recommend
Services
Business Insurance
Comprehensive protection for businesses against property damage, liability claims, and operational risks. Covers commercial property, general liability, cyber threats, professional errors, and workers' compensation. Tailored solutions for corporations and small businesses ensure continuity during unexpected events.
Home Insurance
Customized coverage for residential properties including homes, condos, and rental properties. Protects against fire, theft, natural disasters, and liability claims. Includes optional flood insurance and umbrella policies for enhanced protection of valuable assets.
Life Insurance
Financial security solutions for families and businesses through term and permanent life insurance policies. Provides income replacement, debt coverage, and business continuity protection. Includes disability insurance options to safeguard against income loss.
Cyber Security Insurance
Specialized coverage against digital threats including data breaches and cyber attacks. Protects businesses' IT infrastructure and sensitive information. Includes response support for ransomware incidents and network security failures.
Workers Compensation
Mandatory insurance for workplace injuries and illnesses covering medical expenses and lost wages. Provides rehabilitation support and death benefits. Ensures compliance with state regulations while protecting both employers and employees.
People
Irida Tollkuci
Principal
With 15+ years in insurance, Irida leads business development and client retention. Holds AAI and CLCS designations while pursuing CIC certification. Recognized for expertise in strategic partnerships and community engagement in Shrewsbury.
Mary Hyland
Operations Manager
Brings 30+ years of industry experience to operations management. Specializes in insurance process optimization and client service excellence. Active in local community initiatives and volunteer work through her piano expertise.
Ardian Cito
Insurance Broker
Licensed P&C professional since 2016 with hospitality and finance background. Expert in client communication and soccer community involvement. Provides personalized insurance solutions for businesses and individuals in central Massachusetts.
Elisabeta Kotnani
Customer Service Representative
Dedicated CSR pursuing industry designation while delivering client support. Originally from Albania, contributes multilingual capabilities and cultural perspective to the team's customer service approach.
Dan Mahoney
Insurance Producer
Five-year insurance veteran with continued industry passion. Combines insurance expertise with education sector work in Boston. Hockey background informs risk assessment perspective and client communication style.
Questions
What types of insurance do you specialize in?
We provide comprehensive personal, business, and life insurance solutions including home, auto, commercial property, cyber security, workers' compensation, and specialty lines coverage.
How do you help clients maintain proper coverage?
We conduct annual policy reviews and assessments to ensure your insurance evolves with changing needs, offering personalized recommendations for continuous protection.
Are you licensed to operate in multiple states?
We are licensed insurance providers in both Massachusetts and Connecticut, serving clients across these states with tailored insurance solutions.
What sets your agency apart from competitors?
Our combined 50+ years of experience, proactive policy management, and focus on community-driven service create lasting client relationships built on trust and expertise.
Do you offer claim assistance services?
Yes, we provide comprehensive claim coordination and support, with proven success in resolving complex insurance claims for both personal and business policyholders.
