Business Details
48 Years
experience
Emergency
services
Your Trusted Insurance Partner in San Mateo
Founded in 1978 by Al Connell, our agency has built a legacy of trust and excellence in the insurance industry. As a family-owned business based in San Mateo, California, we prioritize personalized service and tailored solutions for every client. Our team of licensed professionals, including Jacqueline Machado, Erik Connell, and Danice Pons, brings decades of combined experience to help individuals and businesses navigate complex insurance needs. We transitioned from a Farmers Insurance agency to an independent brokerage in 2015 to offer broader options and more competitive pricing.Our philosophy, rooted in the principle 'Your Word is Your Bond,' ensures unwavering commitment to client satisfaction. We specialize in auto, home, life, health, business, and commercial insurance, with a focus on long-term relationships over transactional interactions. Our clients benefit from 24/7 support, streamlined claims assistance, and a dedication to transparency. With over 45 years of local expertise, we serve San Mateo, Palo Alto, and surrounding communities. Our goal is to provide second-to-none service while ensuring every client feels valued and protected.
Services
Auto Insurance
Home Insurance
Life Insurance
Health Insurance
Business Insurance
Commercial Insurance
Details
- Year established: 1978
Highlights and features
- We offer over 45 years of local insurance expertise.
- Our team provides 24/7 personalized claims assistance.
- We tailor coverage to evolving client needs.
- Our independent brokerage model ensures competitive pricing.
- We prioritize long-term relationships over transactional interactions.
What people say
Outstanding customer service
Extremely responsive
Impeccable service
Fantastic staff
Highly recommend
Services
Auto Insurance
We provide comprehensive auto insurance policies tailored to individual needs, including full coverage with high liability limits, basic policies, and specialized coverage for RVs, motorcycles, classic cars, and boats. Our clients receive support through the claims process to expedite vehicle repairs. With access to multiple carriers, we ensure competitive pricing and customized protection for all drivers.
Home Insurance
Our home insurance solutions protect homeowners and renters against risks to their largest asset. Coverage includes standard policies for houses, townhomes, and condos, plus earthquake, flood, and personal liability insurance. We assess individual needs to ensure adequate protection while offering competitive rates through our brokerage network.
Life Insurance
We help clients create life insurance plans to safeguard loved ones financially. Our offerings include term and permanent policies designed to meet specific family needs, such as income replacement, mortgage protection, and estate planning. We work with top carriers to balance affordability and comprehensive coverage.
Business Insurance
Our business insurance programs cover liability, workers' compensation, commercial auto, and property risks. We serve diverse industries, including restaurants, offices, and repair facilities, with customized policies to protect assets and operations. Clients benefit from competitive pricing and expert guidance on risk management.
Commercial Insurance
We offer specialized commercial insurance for businesses requiring general liability, auto, and workers' compensation policies. Our expertise includes shopping centers, apartment complexes, and professional liability coverage. We partner with clients to develop cost-effective programs that align with their operational risks and growth goals.
People
Al Connell
Broker
Founder Al Connell established the agency in 1978 after starting his career with Farmers Insurance Group. With over 45 years of industry experience, he transitioned to an independent brokerage model in 2015 to better serve clients. His leadership emphasizes personalized service and ethical practices.
Erik Connell
Account Solution Executive
Erik Connell, Al's son, has been with the company since 2004. As an Account Solution Executive, he specializes in commercial insurance solutions and leverages his deep understanding of client needs to deliver tailored coverage options.
Jacqueline Machado
Customer Success Manager
Jacqueline Machado, a team member since 2000, serves as Customer Success Manager. She focuses on ensuring client satisfaction through proactive communication and personalized policy adjustments, earning consistent praise for her responsiveness and expertise.
Danice Pons
Customer Success Representative
Danice Pons has supported clients as a Customer Success Representative since 2013. She provides detailed assistance with policy inquiries and claims processing, known for her patience and commitment to resolving client concerns efficiently.
Questions
How do I get a free insurance quote?
Call 650.571.8771 or use our online form to receive instant quotes for auto, home, life, and commercial insurance from multiple carriers.
What types of insurance do you offer?
We provide auto, home, life, health, business, and commercial insurance, including specialized coverage for RVs, boats, earthquakes, and flood risks.
How do I file a claim after hours?
Contact our listed provider-specific claims numbers for urgent assistance outside business hours, including 24/7 roadside support options.
Do you serve businesses only in San Mateo?
While based in San Mateo, we serve clients across California, including Palo Alto and surrounding areas, with tailored commercial insurance programs.
Can you help customize insurance for changing needs?
Yes, our team regularly updates policies to reflect evolving personal and business requirements, ensuring continuous optimal protection.
