Business Details
27 Years
experience
Trusted Insurance and HR Solutions in Salem, VA
Founded in 1999, Business Solutions is an independent insurance brokerage and consulting firm dedicated to simplifying the complex healthcare landscape for businesses and individuals. Our team of certified professionals specializes in employee benefits, individual insurance, business insurance, and HR consulting, offering tailored solutions that align with clients' unique needs. We prioritize proactive service through year-round client engagement, personalized support, and deep community ties in southwest Virginia.Our philosophy emphasizes hands-on problem-solving, continuous market research, and maintaining high standards of expertise to deliver innovative insurance solutions. With a focus on local businesses and families, we combine industry knowledge with a commitment to community service, ensuring clients receive both comprehensive coverage and exceptional service.
Services
Employee Benefits
Individual Insurance
Business Insurance
HR Consulting
Account Management
Benefit Administration
Details
- Year established: 1999
Highlights and features
- We provide proactive healthcare solutions through year-round client engagement.
- Our team includes SHRM/PHR-certified HR professionals and licensed insurance specialists.
- We maintain deep relationships with major Virginia healthcare carriers and insurers.
- Our localized approach prioritizes southwest Virginia businesses and communities.
- We offer dedicated account management for all clients regardless of size.
What people say
Exceptional service
Knowledgeable team
Proactive solutions
Community-focused
Dedicated support
Services
Employee Benefits
We design comprehensive employee benefits packages including health, dental, and life insurance. Our team works directly with employers to select cost-effective plans that meet workforce needs while ensuring compliance with current regulations. We maintain relationships with major carriers to provide competitive options for businesses of all sizes.
Business Insurance
Our commercial insurance services protect Virginia businesses through liability, property, workers compensation, and commercial auto policies. We assess each company's unique risks to create customized protection plans that safeguard assets and ensure business continuity during unexpected events.
HR Consulting
We provide HR software solutions and expert consulting services, including compliance guidance and benefits administration. Our certified professionals help employers navigate complex regulations while developing effective employee benefit strategies that support workforce well-being and business objectives.
Individual Insurance
We offer individual and family health insurance plans both on and off the Federal Exchange. Our licensed specialists help clients understand options, estimate subsidies, and enroll in appropriate coverage while providing Medicare solutions for senior Virginians through supplements and prescription drug plans.
Account Management
Every client receives dedicated account management for benefits administration, claims resolution, and policy questions. Our team provides direct support for billing issues, benefit education, and compliance matters, ensuring timely solutions for employers and employees throughout Virginia.
People
Drew Pollard
President
With over 15 years in insurance, Drew specializes in group health and property & casualty coverage. He holds licenses in Life & Health and Property & Casualty and actively participates in local business organizations and health underwriters associations.
Lila Dickerson
Consultant
A licensed broker with 20 years' experience, Lila focuses on creative benefits solutions and employee education. She serves on health underwriters boards and contributes to local nonprofits through Glenvar Rotary and Goodwill Industries.
Phoebe McAnallen
Senior Accounts Executive
Phoebe brings 30 years of corporate consulting experience to her role as Medicare specialist. She assists retirees with Medicare supplements and prescription drug plans, leveraging her background in implementing complex business solutions.
Tracy Hale
HR Specialist
With 15 years in human resources, Tracy specializes in employee engagement and compliance. She previously served as Director of Human Resources at Virginia Lutheran Homes and holds a Bachelors degree in Communications from Emory & Henry College.
David Via
Benefits Specialist
David transitioned to employee benefits after 20 years in property & casualty insurance. He focuses on individual and small group coverage, combining his insurance expertise with community service through Meals on Wheels and local business associations.
Questions
What types of insurance does Business Solutions offer?
We provide employee benefits, individual health insurance, business insurance (liability, property, workers compensation), HR consulting, and Medicare solutions for Virginia clients.
Do you serve businesses of all sizes?
Yes, we work with employers of all sizes, offering tailored insurance and HR solutions regardless of company scale.
Are your HR consultants certified?
Our team includes two SHRM/PHR-certified HR professionals specializing in compliance and benefits administration.
How do you support individual insurance clients?
We offer on- and off-exchange health plans, dental, vision, life insurance, and Medicare supplements with no additional cost to clients.
What sets Business Solutions apart from other brokers?
We combine proactive client engagement, local market expertise, and certified professionals to deliver personalized, community-focused insurance solutions.
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