Business Details
Your Trusted Insurance Partner in Norwich, CT
Founded on a legacy of trust and community focus, NLC Insurance has served as a pillar of strength in the insurance sector for nearly two centuries. Our family of companies, including New London County Mutual Insurance (1840), Thames Insurance Company, Inc. (1977), and Hingham Mutual (1826), remains committed to protecting individuals, families, and businesses through personalized service and innovative solutions. With a heritage rooted in mutual values, we prioritize transparency, integrity, and customer-centric relationships. Our investments in technology enhance efficiency while maintaining the human touch that defines our approach. As one of the oldest mutual insurance groups in the U.S., we combine deep expertise with a forward-thinking mindset to deliver peace of mind.Our mission centers on preventing losses, ensuring recovery, and fostering trust through ethical practices. We respect individual perspectives, empower informed decision-making, and actively support the communities we serve. Our continuous improvement initiatives and dedication to education ensure clients receive tailored coverage and exceptional service. For 200 years, we have adapted to evolving needs while upholding core principles: customer value, community engagement, and unwavering reliability.
Services
Homeowners Insurance
Auto Insurance
Umbrella Insurance
Small Business Insurance
Renters Insurance
Highlights and features
- We offer 200 years of expertise in tailored insurance solutions.
- Our exclusive partnerships with Independent Agents ensure localized, personalized service.
- We combine advanced technology with human-centric claims support.
- Community engagement and ethical practices define our operations.
- Continuous innovation enhances coverage accessibility and customer education.
What people say
Local mutual mentality
Excellent service
Smooth claims process
Top-notch customer support
Trusted provider
Services
Homeowners Insurance
Protect your home and belongings with tailored policies addressing risks like fire, theft, and natural disasters. Our coverage includes liability protection and additional living expenses during repairs. Designed for homeowners at every life stage, from first-time buyers to those with multi-property portfolios.
Auto Insurance
Comprehensive auto protection covering collision, liability, and uninsured motorists. Policies adapt to drivers of all ages, including teens and multi-car families. Includes roadside assistance and rental reimbursement options for uninterrupted mobility.
Umbrella Insurance
Supplemental liability protection exceeding standard policy limits. Shields assets from catastrophic claims or lawsuits, ideal for high-net-worth individuals and businesses. Provides financial security for unexpected legal judgments.
Small Business Insurance
Customizable policies safeguarding businesses against property damage, liability claims, and operational disruptions. Includes business owners' policies (BOP) and industry-specific endorsements. Supports growth while mitigating risks like equipment failure or client disputes.
People
Steve Chevalier
President & CEO
Steve leads NLC with a focus on strategic growth and customer-centric innovation. His leadership emphasizes preserving mutual values while advancing digital transformation. He champions community engagement and long-term sustainability.
Craig Thomas
Vice President & CFO
Craig oversees financial operations, ensuring fiscal stability and responsible growth. His expertise in risk management aligns with NLC's mission to deliver reliable coverage. He prioritizes transparent financial practices and stakeholder value.
Duc Ngo
Vice President & CIO
Duc drives technological advancements at NLC, enhancing customer experience through digital tools. His project management expertise ensures efficient implementation of innovative solutions while maintaining operational security.
Questions
What types of insurance does NLC offer?
NLC provides homeowners, auto, umbrella, and small business insurance, along with specialized coverage for renters and condominium owners.
How do I file a claim?
Report claims via phone at 800-962-0800 or through your Independent Agent. Our team ensures prompt, transparent processing with dedicated support.
What areas does NLC serve?
We operate in Connecticut, Rhode Island, and Massachusetts through a network of Independent Agents.
Does NLC offer payment plans?
Payment options are available—contact your agent or our billing department for personalized arrangements.
