Business Details
50+ Years
experience
Emergency
services
Your Trusted Independent Insurance Agency in New York
J D Chapman Agency has been a trusted name in insurance since 1958, providing personalized solutions to individuals and businesses across New York. Our family-owned agency, now in its third generation, combines decades of experience with a commitment to exceptional customer service. We specialize in matching clients with tailored insurance products from over 20 top-rated carriers, ensuring comprehensive protection for homes, vehicles, and businesses. Our team of licensed professionals takes a proactive approach to risk management, offering expert guidance through life's unexpected challenges. With offices in Macedon and Canandaigua, we maintain deep roots in the communities we serve while staying at the forefront of industry innovations.Our unique team-based service model ensures clients receive prompt, personalized attention for both routine inquiries and complex claims. We pride ourselves on transparency, building long-term relationships founded on trust and mutual respect. From policy selection to claims resolution, our dedicated customer service representatives work collaboratively to address client needs efficiently. Our multi-generational perspective allows us to offer insights that span decades of industry evolution, always prioritizing client interests over sales targets. This enduring commitment to service excellence has earned us recognition as the Best Insurance Company by the Readers of the Rochester Business Journal.
Services
Auto Insurance
Homeowners Insurance
Business Owners Policy
General Liability Insurance
Commercial Auto Insurance
Workers Compensation
Life Insurance
Umbrella Insurance
Flood Insurance
Renters Insurance
Details
- Year established: 1958
Highlights and features
- We offer coverage from more than 20 top-rated insurance carriers
- Our team-based service model ensures prompt claims resolution
- Three generations of family leadership with local expertise
- Independent agency status provides unbiased insurance recommendations
- Dedicated customer service representatives for personalized attention
Services
Auto Insurance
Our auto insurance policies provide comprehensive protection tailored to individual driving needs and vehicle types. We offer coverage options for standard vehicles, motorcycles, and specialty vehicles with flexible deductibles and limits. Our experienced agents help clients navigate coverage selections while maintaining competitive pricing through our multiple carrier partnerships.
Homeowners Insurance
We design homeowners insurance policies to protect your primary residence against common risks including fire, theft, and weather damage. Our policies include dwelling coverage, personal property protection, and liability components while offering optional endorsements for specific needs like valuable possessions or home office equipment.
Business Owners Policy
Our Business Owners Policies combine essential commercial coverages into customized packages for small to mid-sized businesses. These comprehensive solutions typically include property, liability, and business interruption coverage while allowing for tailored modifications to address specific industry risks and operational requirements.
General Liability Insurance
We provide general liability insurance protecting businesses against third-party claims for bodily injury, property damage, and advertising injuries. This essential coverage helps safeguard companies from common risks associated with customer interactions, business operations, and premises liability exposures.
Workers Compensation
Our workers compensation insurance solutions help businesses comply with New York State requirements while protecting employees and employers from work-related injury or illness costs. We offer policies covering medical expenses, lost wages, and rehabilitation costs with additional support for workplace safety programs.
People
John D. Chapman
Founder
John D. Chapman acquired the agency in 1958, establishing its foundation as a family-owned business committed to personalized insurance service. His leadership set the standard for the agency's community-focused approach and dedication to client satisfaction.
Doris Chapman
Co-Founder
Doris Chapman co-founded the agency with her husband John, contributing to its early growth and establishing the customer service standards that continue to define the company's operations today.
Eric Chapman
Co-Owner
Eric Chapman represents the second generation of leadership, continuing the family tradition of personalized insurance service while expanding the agency's technological capabilities and service offerings to meet modern client needs.
Bruce Chapman
Co-Owner
Bruce Chapman contributes decades of industry experience to the agency's leadership team, focusing on maintaining the company's community connections while ensuring operational excellence in policy and claims management.
Trevor J. Chapman
Third Generation Agent
Trevor J. Chapman joined the agency in 2001, bringing fresh perspectives while upholding family traditions. He specializes in integrating modern insurance technologies with the agency's established commitment to personalized client service.
Questions
What types of insurance do you offer?
We offer comprehensive personal insurance including auto, home, life, and umbrella policies, along with commercial insurance solutions like business owners policies, general liability, workers compensation, and specialized commercial coverages.
Do you serve areas outside of Rochester?
While we maintain offices in Macedon and Canandaigua, our services extend throughout the Finger Lakes region and across New York State, providing insurance solutions to clients statewide.
How quickly can I get insurance coverage?
Our experienced agents work efficiently to provide coverage options within one business day, with many policies issuable immediately through our multiple carrier partnerships.
What makes you different from other agencies?
As a three-generation family business, we combine local expertise with access to 20+ top-rated carriers, offering personalized service and a team-based approach to policy and claims management.
How do I file an insurance claim?
You can report claims directly to our office during business hours or contact our after-hours emergency line for urgent situations involving serious injuries or property damage.
Can you help with specialized insurance needs?
Our independent agency status allows us to access specialized coverage options through multiple carriers, including niche products for unique insurance requirements that standard policies may not address.
