Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in Watertown, NY
A.T. Matthews & Dier is a family-owned independent insurance agency dedicated to providing personalized insurance solutions for individuals and businesses. With over a century of combined experience, we prioritize understanding our clients' unique needs to recommend tailored coverage options. Our team works with multiple national and regional carriers to ensure competitive pricing without compromising on quality. We emphasize real-time customer service, leveraging technology to deliver fast and efficient support. Established in 1903, our agency has served the Watertown community for generations, building trust through transparency and reliability.We focus on property and casualty insurance, including auto, home, commercial, and specialty policies. Our professionals are committed to helping clients navigate complex insurance decisions with confidence. By maintaining agility in a dynamic industry, we adapt to changing needs while upholding our core values of integrity and service excellence. Our goal is to provide peace of mind by safeguarding clients' financial well-being against unforeseen events. This long-standing commitment to excellence has made us a trusted partner in risk management for both personal and business clients.
Services
Auto Insurance
Home Insurance
Commercial Insurance
Umbrella Insurance
Workers Compensation
Boat & Jet Ski Insurance
Business Owners Policy
Commercial Auto
Bonds/Surety
Inland Marine
Details
- Year established: 1903
Highlights and features
- Family-owned agency with 100+ years of combined insurance experience
- Offers personalized insurance plans tailored to individual business needs
- Works with multiple carriers to ensure competitive pricing options
- Provides real-time customer service through digital platforms
- Maintains long-standing community relationships since 1903
What people say
Very helpful
Best value insurance
Services
Auto Insurance
Auto insurance protects vehicles against financial losses from accidents, theft, or damage while providing liability coverage for bodily injury or property damage caused to others. Our policies include comprehensive and collision coverage options tailored to individual driving needs. We help clients select appropriate limits and deductibles while ensuring compliance with New York state requirements.
Home Insurance
Home insurance safeguards residences and personal belongings against losses from fire, theft, and natural disasters while covering liability claims. We offer customizable policies with optional endorsements for specific risks like water damage or valuable possessions. Our agents help homeowners understand coverage limits and select appropriate deductibles.
Commercial Insurance
Commercial insurance protects businesses from financial losses due to property damage, liability claims, and operational disruptions. Our offerings include business owners policies, general liability, and specialized coverage for different industries. We work with commercial clients to assess risk exposure and develop comprehensive protection strategies.
Umbrella Insurance
Umbrella insurance provides additional liability coverage beyond primary policy limits, offering protection against catastrophic financial claims. This coverage applies across multiple policy types including auto, home, and commercial insurance. We help clients determine appropriate coverage amounts based on their specific risk profiles.
Workers Compensation
Workers compensation insurance provides wage replacement and medical benefits for job-related injuries while protecting employers from lawsuits. We offer policies meeting New York state requirements with coverage for medical expenses, lost wages, and rehabilitation costs. Our agents assist businesses in maintaining compliance with changing regulations.
People
Douglas Dier
President
Douglas Dier leads the agency with decades of industry experience, focusing on strategic growth and client relationships. He oversees operations while maintaining hands-on involvement in commercial insurance placements.
Debbie Dier
Director of Operations
Debbie Dier manages daily operations and team coordination, implementing process improvements that enhance service efficiency. She plays a key role in maintaining the agency's technological capabilities and customer service standards.
Chelsea Winters
Operations Manager
Chelsea Winters coordinates agency operations, ensuring smooth workflow between departments. She focuses on maintaining the agency's commitment to timely service delivery while supporting team development initiatives.
Kim Underwood
Personal Lines Account Executive
Kim Underwood specializes in personal insurance products, helping clients protect their homes, vehicles, and personal assets. She provides expert guidance on coverage options while maintaining long-term client relationships.
Kelly Davis
Commercial Lines Account Executive
Kelly Davis focuses on commercial insurance solutions, working with businesses to identify risk exposures and implement appropriate coverage. She leverages industry knowledge to develop comprehensive protection strategies for diverse business operations.
Questions
What types of insurance do you offer?
We provide auto, home, boat, umbrella, and motorcycle insurance for individuals, plus commercial policies including business owners policies, workers compensation, and liability coverage.
How can I get insurance quotes?
Contact us by phone or through our website to speak with an agent who will assess your needs and provide customized insurance options.
Do you offer 24/7 claims reporting?
Yes, we provide 24/7 claims assistance through our office phone number and direct carrier reporting options for emergencies.
How does your independent agency work?
As an independent agency, we represent multiple insurance carriers, allowing us to shop for policies that best match your specific coverage needs and budget.
What areas do you serve?
We primarily serve Watertown, NY and surrounding communities from our main office location at 636 Coffeen Street.
