Business Details
33 Years
experience
Emergency
services
Your Trusted Insurance BPO Partner for Scalable Solutions
FOCUS Insurance Services has been a trusted partner in the insurance industry for over 30 years, delivering expert Business Process Outsourcing (BPO) solutions tailored to the needs of property and casualty insurers and MGAs. Our U.S.-based team of licensed professionals specializes in underwriting, claims management, policy administration, and customer service, integrating seamlessly with clients' existing technology ecosystems to reduce operational costs by 15-20% while maintaining compliance and data security. With a proven track record of supporting 16 insurance carriers from inception and managing 17 catastrophic events since 1992, we combine decades of industry experience with our proprietary InFocus Platform to provide scalable, agile, and audit-ready services. Our F.A.S.T. model eliminates traditional outsourcing risks through domestic operations, system-agnostic integration, and flexible scaling capabilities that adapt to market volatility without long-term lock-in commitments.Backed by a Net Promoter Score of 85, we focus on embedding quality assurance into every process, from regulatory reporting to claims handling, ensuring our clients achieve operational resilience and sustained growth.
Services
Underwriting Outsourcing
Claims Processing
Customer Service
Policy Administration
Regulatory Reporting
Agency Services
Print & Mail Operations
Exposure Management
Cloud Migration
Catastrophe Response
Details
- Year established: 1993
Highlights and features
- We offer 30+ years of insurance industry expertise with U.S.-based licensed professionals
- Our system-agnostic InFocus Platform integrates seamlessly with existing technology ecosystems
- We provide scalable support during catastrophic events with 17+ years of proven experience
- Our audit-ready compliance ensures regulatory familiarity and data security
- We guarantee flexible scaling without long-term lock-in commitments
Services
Underwriting Outsourcing
Our licensed underwriters align with client guidelines to manage submissions, evaluate risk, and improve efficiency. We deliver measurable results, including a 45% reduction in underwriter efforts and increased submission-to-bind ratios. Our automated validations ensure compliance while reducing manual workload.
Claims Processing
Our claims team with 100+ years of combined experience handles the entire lifecycle with precision. We reduce claims leakage by 70% through industry-standard software for estimates, searches, and weather reports while maintaining transparency and communication throughout the process.
Policy Administration
We streamline policy issuance, endorsements, and cancellations using our InFocus Platform. Our automated workflows and real-time data access improve accuracy and customer satisfaction while handling 200,000+ annual calls for major insurers.
Regulatory Reporting
We manage Yellow Book compliance, reinsurance bordereaux, and surplus lines filings with audit-ready documentation. Our teams ensure regulatory familiarity across all 50 states, maintaining 100% compliance for clients during audits.
Catastrophe Response
With 17+ CAT events managed since 1992, our scalable teams handle surges in claims processing and customer support during hurricanes, floods, and other disasters. We maintain 75+ licensed agents ready for rapid deployment to expedite recovery operations.
People
Peter Crowe
President
Peter Crowe leads FOCUS Insurance Services with over 25 years of insurance industry experience, driving strategic growth and operational excellence. He has overseen the development of 25+ service centers and 16 insurance company launches while maintaining financial stability and innovation.
Ray Dowling
VP of Sales
Ray Dowling directs sales strategy with 20+ years in insurance technology. He specializes in helping carriers scale operations through customized BPO solutions that reduce costs while improving service quality and market competitiveness.
Jane Fogel
Director
Jane Fogel manages client relationships with 18 years of expertise in insurance operations. She focuses on delivering tailored solutions that enhance efficiency, compliance, and customer satisfaction for property and casualty insurers nationwide.
H. John Kummer
Vice President, Enterprise Data
John Kummer leads data strategy with 30+ years in insurance technology. He ensures seamless integration of legacy systems with modern platforms while maintaining data security and regulatory compliance for complex insurance operations.
Craig Lowenthal
Vice President Professional Services
Craig Lowenthal oversees implementation of BPO solutions with 22 years of experience in insurance process optimization. He specializes in cloud migration, workflow automation, and system integration that reduces implementation time by 80%.
Questions
What insurance services does FOCUS offer?
We provide underwriting outsourcing, claims processing, policy administration, regulatory reporting, agency services, and catastrophe response for property and casualty insurers and MGAs.
How does FOCUS handle catastrophic events?
With 17+ CAT events managed since 1992, we deploy scalable teams of licensed professionals to handle surges in claims processing and customer support during disasters like hurricanes and floods.
Is FOCUS technology compatible with existing systems?
Our InFocus Platform is system-agnostic, integrating directly with your current technology stack without requiring proprietary system adoption or disruptive migrations.
How does FOCUS ensure regulatory compliance?
We embed audit-ready documentation and quality assurance into every process, maintaining Yellow Book compliance, reinsurance bordereaux reporting, and state-specific regulatory filings across all 50 states.
What makes FOCUS different from other BPO providers?
We combine 30+ years of insurance expertise with U.S.-based licensed teams, proprietary technology, and flexible scaling without long-term contracts to deliver operational resilience and measurable results.
Can FOCUS support insurance startups?
Yes, we've helped launch 16 insurance carriers and 25 service centers, providing core platform technology, underwriting support, and compliance expertise to help new insurers scale rapidly.
